Gigi Robles

Gigi Robles Email and Phone Number

Manager, Business Systems Analyst for Utilities, Oracle Utilities Certified CCS Implementation Professional @ Meridian Integration, LLC
Sun River, MT, US
Gigi Robles's Location
Sun River, Montana, United States, United States
Gigi Robles's Contact Details

Gigi Robles personal email

About Gigi Robles

Gigi Robles is a Manager, Business Systems Analyst for Utilities, Oracle Utilities Certified CCS Implementation Professional at Meridian Integration, LLC. She possess expertise in business process, visio, business analysis, process improvement, analysis and 44 more skills. Colleagues describe her as "I had the pleasure of working with Gigi on a large-scale CIS upgrade several years ago. Gigi was responsible for ensuring task requirements were accomplished within the constraints of schedules and budget. The project earned a national award for Best CIS Implementation that year. Gigi demonstrated concern for all aspects of the project, no matter how small. Gigi's strengths are her acute attention to detail, analytical thinking, active listening, adaptability, and results orientation. She approaches problem solving with tenacity and grit. Gigi and the team developed strong working relationships that remain today.", "Gigi is dedicated, highly motivated, articulate, and passionate about her work. She is detailed oriented and holds herself to the highest quality standards. She will give you 200% percent on everything she does. Gigi is solution oriented. Her problem solving and documentation skills made her a great asset on our CIS (CC&B) implementation. She is able to effectively manage multiple tasks and priorities. If I were selecting another project team for any software implementation, she would be one of the first individuals I would seek out. Gigi has very effective oral and written communication skills which are crucial on a project like this.", and "Gigi handled my credit and collection issues masterfully during our CIS upgrade. Her ability to define and develop business requirements as well as test, document, and communicate is excellent. I recommend Gigi to any company who's looking for a reliable and trustworthy employee who will get the job done."

Gigi Robles's Current Company Details
Meridian Integration, LLC

Meridian Integration, Llc

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Manager, Business Systems Analyst for Utilities, Oracle Utilities Certified CCS Implementation Professional
Sun River, MT, US
Employees:
21
Gigi Robles Work Experience Details
  • Meridian Integration, Llc
    Meridian Integration, Llc
    Sun River, Mt, Us
  • Meridian Integration, Llc
    Manager, Business Systems Analyst
    Meridian Integration, Llc Feb 2023 - Present
    Jacksonville, Fl, Us
    *Oracle CCS/C2M Certified Implementor- Oracle Customer Cloud Services Support/Managed Services, Releases, and Enhancements 22B MP8.16.1, 22C MP6.11.0, 23A MP6.3.0, 23B
  • Meridian Integration, Llc
    Senior Functional Architect
    Meridian Integration, Llc Jun 2020 - Present
    Jacksonville, Fl, Us
    - Oracle Customer Cloud Implementation (CCS/C2M) Implementation Project 22A
  • Meridian Integration, Llc
    Senior Functional Consultant - Independent
    Meridian Integration, Llc Dec 2016 - Jun 2020
    Jacksonville, Fl, Us
    - CIS Managed Services Support for multiple Utility Clients (Electric, Water, Wastewater, & Gas)- Provide utility industry and CC&B best practice solution leadership- Functional Lead efforts defining and contributing to the requirements gathering, solutioning, design, configuration, testing, documentation, and release management of the following projects: — Collection, Severance, & Write-Off Processing — External Collection Agency Integration — CC&B and Mobile Field Management Integration — CC&B and L&G Command Center Integration — Field Activity Dispatch Reroute for Automated Meters (AMI) - Various Defects/Enhancements Management (CC&B v2.3-2.6)- Mentor and Develop Junior Analysts- Created a foundational series of CC&B Training Modules for New Analysts
  • Utility Solutions Partners
    Cc&B Functional Consultant/Business Analyst
    Utility Solutions Partners Sep 2014 - Nov 2016
    Washington, District Of Columbia, Us
    Continued providing CIS Support Services for the Honolulu Board of Water Supply and their CC&B v2.3.1 production system. Highlights include:- Defects Management/Solutioning – Identify problem/triaging, provide solutions with recommendation, testing and implementation of chosen solution.- Bridging the Business Processes and the System – I have an in-depth functional understanding of business processes, policies, and procedures along with CC&B system knowledge. I'm able to bring these together to create effective solutions and contribute wherever needed.- Coordinated the enhancements to the systematic Write-Off processes, realigned and validated system configuration, created test scripts, performed functional testing, and developed training materials for all 3 divisions (Oahu, Maui, and Kauai)- Part of the CC&B and CMMS (Maximo 7.6) Upgrade Integration Team. Performed functional testing, implementation, and post go-live support
  • Osceola Consulting
    Independent Cc&B Functional Consultant/Business Analyst
    Osceola Consulting Oct 2012 - Sep 2014
    Tiburon, Ca, Us
    Contracted to the Honolulu Board of Water SupplyInitially joined the CC&B Implementation team as the Lead Training Consultant. Transitioned to a Functional Consulting/Business Analyst Role post go-live to provide system support. - Developed all training materials including but not limited to PowerPoint Presentations for each session, Quick Reference Guides, Labs, and Knowledge Retention Evaluations.- Led Training in preparation for the new Oracle CC&B (Customer Care & Billing System) for over 20+ Customer Service Representatives in addition to Supervisors, Managers, and outlying area representatives.- Coordinated and developed the systematic Credit and Collection processes, validated functional configuration, created test scripts, performed testing, and training for all 3 divisions (Oahu, Maui, and Kauai).- Triage, support, and solution of daily operational issues.
  • Jea
    Business Analyst
    Jea Jan 2002 - Oct 2010
    Jacksonville, Fl, Us
    - CC&B Support & enhancements- Credit & Collections specialization- Business Lead on CIS (Oracle CC&B) Implementation Project (2007)
  • United Water Florida (Suez)
    Customer Service Representative Accounts Receivable
    United Water Florida (Suez) 1999 - 2002

Gigi Robles Skills

Business Process Visio Business Analysis Process Improvement Analysis Business Requirements Project Management Management Requirements Gathering User Acceptance Testing Testing Training Business Process Improvement Integration Requirements Analysis Change Management Sdlc Customer Service Cc&b Troubleshooting Six Sigma Smart Grid Ms Project Pmo Vendor Management Accounts Receivable Business Process Mapping Documentation Sharepoint Software Documentation Collections Communication Microsoft Office Microsoft Excel Microsoft Word Powerpoint System Integration Testing Integration Testing Solution Development Problem Analysis Problem Solving Defect Identification Defect Tracking Solution Implementation Solution Architecture Data Analysis Team Building Customer Relationship Management Oracle Cc&b

Gigi Robles Education Details

  • Kaplan University
    Kaplan University
    Business Management/E-Business

Frequently Asked Questions about Gigi Robles

What company does Gigi Robles work for?

Gigi Robles works for Meridian Integration, Llc

What is Gigi Robles's role at the current company?

Gigi Robles's current role is Manager, Business Systems Analyst for Utilities, Oracle Utilities Certified CCS Implementation Professional.

What is Gigi Robles's email address?

Gigi Robles's email address is cr****@****aol.com

What schools did Gigi Robles attend?

Gigi Robles attended Kaplan University.

What skills is Gigi Robles known for?

Gigi Robles has skills like Business Process, Visio, Business Analysis, Process Improvement, Analysis, Business Requirements, Project Management, Management, Requirements Gathering, User Acceptance Testing, Testing, Training.

Who are Gigi Robles's colleagues?

Gigi Robles's colleagues are Courtney Lee, Ravina Panchal, Suraj Bhattrai, Satish Nepal, Lincoln Alexander, Lana Patapava, Genevieve Foote, Pmp, Dasm.

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