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Managed directorate-wide exercises and assessments program, led 24/7 cyber sustainment team and $40M joint operations center network weapons system and IT requirements. Oversaw Joint Operations Center (JOC) training program, built curriculum and delivered instruction to more than 50 cyber warfighters. Led the $439M Integrated Cyber Center transition project; integrated new and futuristic technologies via coordination of hardware, software, and network installations, physical and communications security procedures.

Supervised 25-member, 24/7 multi-faceted Air Operations Center (AOC) cyber communications support team who managed $1.5M in communications equipment, and provided Tier 1 desktop, voice, RF transmissions, and network support, escalation, and problem resolution to 1.2K operations planners to facilitate execution of more than 600 global air mobility missions daily.

Directorate’s single IT systems manager providing Tier 1 support for over 90 transient personnel in a dynamic traveling environment, managing a $760K IT systems account in support of day-to-day operations at both home station and various inspection locations.

Evaluated 28 unit workcenters which managed $1.4B of communications-electronics equipment, ensuring compliance with technical data, instructions, and work standards.

Shift leader who oversaw 10-member first and second shift helpdesk support technicians providing support for 1.2K users for the 618th Tanker Airlift Control Center (TACC), 1 of 8 largest fast-paced and high-visibility 24/7 air operations center in the USAF; responsible for managing upgrade training and certification requirements for enlisted personnel.

Managed and optimized 500+ personnel Services Unit’s Food Service, Lodging, and Child Development Center server and client equipment, and software utilizing Windows Server 2003, Windows 2000, Windows Me, and Windows XP platforms, valued at more than $315K.

Provided Administrative support for a 30-person civil engineering directorate responsible for operations and maintenance at 13 locations in eight countries within the Air Forces Central Area of Responsibility (AFCENT AOR); managed assets valued at over $350K.

Served as Operation Support Squadron’s sole workgroup manager supporting over 200 end-users in resolution of 2K+ tickets detailing software, hardware, and network installations, configurations, accounts management, Tier 1 and Tier 2 problem identification, escalation, and solution on Windows 98, NE, 2000, and XP platforms, and Active Directory.

Processed over 260 international route flight plans with instantaneous system replication which ensured expedited departures for transient pilots supporting base and world-wide Department of Defense missions. Also responsible for snow removal operations, identifying airfield obstructions and damages, and coordinating critical repairs with ground support agencies to eliminate all possible hazards to assigned and transient aircraft.

Processed over 150 domestic and international flight plans in support of unit deployments, base and transient aircrew support, transportation of military and commercial cargo supporting global contingency and mobility operations. Also responsible for identifying major airfield surface obstructions and damages, and coordinating critical repairs with ground support agencies to eliminate all possible hazards to assigned and transient aircraft.

Supervised joint military/civilian team in DC3's newest directorate, who vetted and mitigated 4K multi-agency system vulnerabilities within 4 months’ time, fortifying DoD and private-sector researcher partnership and bolstering Secretary of Defense’s #1 priority – cybersecurity.

Executed more than $6.5M dollars in government contracts to expand communications infrastructure and system capabilities directly supporting detainee and migrant operations.