Gigna Kumar
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Gigna Kumar Email & Phone Number

Team Manager at E.ON at E.ON
Location: Bedford, England, United Kingdom 3 work roles 3 schools
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Current company
E.ON
Role
Team Manager at E.ON
Location
Bedford, England, United Kingdom
Company size
23736 employees

Who is Gigna Kumar? Overview

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Quick answer

Gigna Kumar is listed as Team Manager at E.ON at E.ON, a company with 23736 employees, based in Bedford, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Gigna Kumar.

Gigna Kumar previously worked as Team Manager at E.On and Senior Customer Service Specialist Lea at Wickes. Gigna Kumar holds Certificate In Electro Technical Technology, City & Guilds 2330 Level 2 from Northampton College.

Company email context

Email format at E.ON

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E.ON

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Profile bio

About Gigna Kumar

An effective and driven leader who motivates people to realise their potential and grow beyond their imagination.A professional leader with strong experience in people, team and change management, with the ability to think creatively and provide strategic direction. Focused on leading, training & empowering teams with an aptitude for recognising & developing talent. Drives and inspires people and peer groups to achieve remarkable success, beyond performance and personal targets.Always fair and consistent in her approach to managing people while possessing extensive experience of interviewing, hiring, supervising and developing strong teams. A solid, reliable, sound decision maker who works with a wide range of stakeholders to deliver success.

Listed skills include Customer Experience, Team Building, Taking Inititiave, Dealing With Complaints, and 21 others.

Current workplace

Gigna Kumar's current company

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E.ON
E.On
Team Manager at E.ON
essen, north rhine-westphalia, germany
Website
eon.com
Employees
23736
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Company profile
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3 roles

Gigna Kumar work experience

A career timeline built from the work history available for this profile.

Team Manager

Current
E.On

Bedford, Bedfordshire, United Kingdom

Jul 2016 - Present

Senior Customer Service Specialist Lea

Wickes

Brackmills, Northampton, United Kingdom

  • Owned, managed & resolved Director Complaints and escalations within Service Level Agreements and Service Guidelines across multiple channels (email, letter, telephone, social media).
  • Created a complaints management tool & tracker enabling correct prioritisation & faster customer resolution resulting in 80% of complaints resolved within 2 months of the tracker being created.
  • Coached, developed & trained new teams into the complaints arena and provided ongoing support to empower… Show more
  • Coached, developed & trained new teams into the complaints arena and provided ongoing support to empower the team to manage difficult conversations.
  • Worked with colleagues at all levels, internal & external parties, ensuring workload is prioritised with individual & company targets
  • Ensured customer management systems are updated accurately and comprehensively across all areas.
Jun 2012 - Jun 2016

Customer Service Team Manager

Talktalk

Northampton, United Kingdom

  • Lead & developed advisors through regular weekly coaching, meetings and 121s, driving great performance
  • Performed daily on the spot call observations, provided coaching around the customer's experience and how to improve & maintain above target. Also set regular motivational incentives which created a sense of.
  • Liaised with real time planning to ensure call forecasts were correct and managed service levels through proactive people management… Show more
  • Liaised with real time planning to ensure call forecasts were correct and managed service levels through proactive people management, ensuring advisors are working productively throughout the day.
  • Responsible for setting up, writing training material and providing training to advisors on how to use new systems in various sites.
  • Coached advisors on how to influence customers wishing to cancel their order to stay with the company. Achieved a consistent 70% retention rate as well as finding further opportunities to upsell additional products and.
Jun 2006 - May 2012
Team & coworkers

Colleagues at E.ON

Other employees you can reach at eon.com. View company contacts for 23736 employees →

DH David Historia David Historia Colleague at E.On Jerez De LA Frontera, Andalusia, Spain, Spain View → TT Testme Test Testme Test Colleague at E.On Haveri, Karnataka, India, India View → VM Voicu` Marius Voicu` Marius Colleague at E.On Iaşi, Romania, Romania View → LC Libre Clier Libre Clier Colleague at E.On Peru, Peru View → АЧ Арсений Чуганин Арсений Чуганин Colleague at E.On Kyrgyzstan, Kyrgyzstan View → SW Sam William Sam William Colleague at E.On Salem, Oregon, United States, United States View → CB Cesar Bogado Cesar Bogado Colleague at E.On Partido De La Plata, Buenos Aires Province, Argentina, Argentina View → KS Keval Shah Keval Shah Colleague at E.On Vadodara, Gujarat, India, India View → ES Esteban San Juan Hernández Esteban San Juan Hernández Colleague at E.On Mexico, Mexico View → CD Camille Derline Camille Derline Colleague at E.On Paris, Île-de-France, France, France View →
3 education records

Gigna Kumar education

FAQ

Frequently asked questions about Gigna Kumar

Quick answers generated from the profile data available on this page.

What company does Gigna Kumar work for?

Gigna Kumar works for E.ON.

What is Gigna Kumar's role at E.ON?

Gigna Kumar is listed as Team Manager at E.ON at E.ON.

Where is Gigna Kumar based?

Gigna Kumar is based in Bedford, England, United Kingdom while working with E.ON.

What companies has Gigna Kumar worked for?

Gigna Kumar has worked for E.On, Wickes, and Talktalk.

Who are Gigna Kumar's colleagues at E.ON?

Gigna Kumar's colleagues at E.ON include David Historia, Testme Test, Voicu` Marius, Libre Clier, and Арсений Чуганин.

How can I contact Gigna Kumar?

You can use AeroLeads to view verified contact signals for Gigna Kumar at E.ON, including work email, phone, and LinkedIn data when available.

What schools did Gigna Kumar attend?

Gigna Kumar holds Certificate In Electro Technical Technology, City & Guilds 2330 Level 2 from Northampton College.

What skills is Gigna Kumar known for?

Gigna Kumar is listed with skills including Customer Experience, Team Building, Taking Inititiave, Dealing With Complaints, Broadband, Reliability, Customer Retention, and Time Management Skills.

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