Gijs De Ruiter Email & Phone Number

Brussels, Be

Benelux

Belgium

Gijs is accountable for the design and execution of strategic initiatives and our change programs, ensuring we deliver quantifiable benefits for the APAC and EMEA Verizon Business Unit and its customers. Central to this the responsibility for our operational development and continual improvement as we adapt to the marketplace.

✪ Leading the day-to-day Service Management and Program Governance activities for a global healthcare customer within the EMEA region. ✪ Maintain the customer relationship and overall client satisfaction while ensureing compliance with all contractual commitments.✪ Direct and manage the service operations including third party vendor management in support of the program.

✪ Direct and manage the service operations and governance of the large enterprise customers in Northern Europe. ✪ Focused on improving customer satisfaction on yearly basis driven by increased operational efficiency with 10% by leveraging shared services support. ✪ Cultivate strategic relationships with clients across 8 countries, handling contract value over $400 Mio annually.

Brussels Area, Belgium

✪ An active member of the Verizon World Accounts program, supervise the EMEA support of the largest global enterprises.✪ Reduced the operating cost by 20% through optimising margin while increasing total contract value with 20%.✪ Spearheaded customers with a consolidated total contract value over $250 Mio annually. ✪ Successfully delivered the service program management support within Europe for the US enterprise accounts.

✪ Supervised and led the Belgian, Dutch and Luxembourgian service organisation (represented annual revenue of $60 Mio in existing contracts). ✪ Implemented standardised operating guidelines across the region which resulted in increased profitability with 15%. ✪ Leveraged expertise in leading multiple customer facing teams in Belgium, the Netherlands and Luxembourg.

✪ Functioned as senior manager within customer services, accountable for the Belgian and Luxembourgian project organisation (representing annual revenue of $10 Mio), service management organisation (representing annual revenue of $20 Mio) and the first-line service desk (supporting the entire customer portfolio on a 24x7 basis). ✪ Directed and handled a team of +20 people in professional manner and provided them support when required.

✪ Held responsibility for all transition, transformation and steady-state activities for the enterprise and wholesale customers in the major accounts segment. ✪ Proficiently led a team of seven project managers and four service managers, responsible for annual revenue of $10 Mio in projects and $20 Mio in contracts respectively.

✪ Established a project organisation to cope with the fast growth of the company and to comply with the increasing demands for project management activities in Belgium. ✪ Ensured compliance with the ‘global-to-local-to-global’ approach of the company, linked with the pan-European EPM steering team that defined and deployed the European Project Management (EPM) methodology. ✪ Trained, and mentored a team of five project managers, all trained and applying the common EPM methodology.