Goh Ikeda Email & Phone Number
@nab.com.au
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Who is Goh Ikeda? Overview
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Goh Ikeda is listed as Principal, Financial Crime Systems and Data Strategy at Bank of Queensland, a with 2612 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a work email signal at nab.com.au and a matched LinkedIn profile for Goh Ikeda.
Goh Ikeda previously worked as AML/CTF Financial Crime Operations at Bank Of Queensland and Program Manager, Wealth Operations at National Australia Bank. Goh Ikeda holds Bcom, Economics, Statistics from University Of Melbourne.
Email format at Bank of Queensland
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AeroLeads found 2 current-domain work email signals for Goh Ikeda. Compare company email patterns before reaching out.
About Goh Ikeda
I've spent 11 years in the banking, insurance and superannuation industry and have worn many hats during my career - business analyst, customer experience consultant, analytics expert, trainer, people leader and project/program manager. As a result, I have a unique ability to manage multi-disciplinary transformations and to navigate complex challenges.Specialties: Leadership, Business Strategy, Customer Experience Strategy, Operations Management, Program/Project Management, Continuous Improvement, Risk Management, Coaching
Listed skills include Business Analysis, Strategy, Stakeholder Management, Six Sigma, and 39 others.
Goh Ikeda's current company
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Goh Ikeda work experience
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Aml/Ctf Financial Crime Operations
Current
Program Manager, Wealth Operations
Managed a $50 million program of work across NAB's Wealth Management business to improve risk management frameworks/controls and resolve complex, historical inefficiencies in systems and processes. The program involved transformation, board engagements, consultation with regulators and liaison across the financial services industry.
Delivery Lead, Customer Statements
Managed the delivery of customer statements and reporting across all of NAB Wealth's key products and services. The program of work involves an annual $9 million regulatory reporting program, coordination of over 40 technology resources, 6 external vendors, change management and cross channel take to market activities.
Senior Analyst, Performance Insights And Customer Experience
Working with leadership teams to develop and explore cross divisional efficiency and growth opportunities as well as solutions to business problems by applying structured problem solving and commercial acumen. Also undertook projects performing research and modelling to develop and support hypotheses, synthesise findings and create recommendations to support executive decision making.Awarded the NAB Wealth Business Operations & Strategy Person of the Year award and the Annual NAB Wealth Award for the design and implementation of a framework to measure customer contacts across all of MLC's major product lines to: identify customer experience improvement opportunities, analyse costs of particular enquiry types and measure benefits realised post continuous improvement activities and better target training of contact centre staff.
Training & Quality Co-Ordinator
Responsible for training and quality monitoring of the consultants who work at the MLC Client Service Centre. Implemented solutions to more effectively capture skilling gaps and measure error rates of calls to improve quality outcomes of the centre with targetted coaching.Also involved in Knowledge Management projects across NAB Personal Bank as a SME on RightNow CX system, as well as deployment of a Continuous Improvement program and various projects across the MLC Contact Centre.
Project Analyst, Knowledge Management
Worked on administration and implementation of web based customer relationship management software and knowledge management systems.Project work to implement the knowledge management system within the MLC call centres has been voted in the top 4 most successful projects for NAB in 2010, and has won the Return on Investment (ROI) Award at RightNow’s annual Asia Pacific Summit.
Colleagues at Bank of Queensland
Other employees you can reach at boq.com.au. View company contacts for 2612 employees →
Holly Adamson
Colleague at Bank Of QueenslandGreater Perth Area, Australia
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Pravin Patel
Colleague at Bank Of QueenslandGreater Sydney Area, Australia
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Lucy Baldwin
Colleague at Bank Of QueenslandGreater Sydney Area, Australia
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Ben Chou
Colleague at Bank Of QueenslandMillers Point, New South Wales, Australia
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Tyler Hodgkinson
Colleague at Bank Of QueenslandBrisbane, Queensland, Australia
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Claire Barratt
Colleague at Bank Of QueenslandGreater Brisbane Area, Australia
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Chelsea Haines
Colleague at Bank Of QueenslandAustralia
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Elora Robinson
Colleague at Bank Of QueenslandAustralia
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Caleb Shoesmith
Colleague at Bank Of QueenslandToowoomba, Queensland, Australia
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Ella Moorhead
Colleague at Bank Of QueenslandWaverton, New South Wales, Australia
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Goh Ikeda education
Bcom, Economics, Statistics
Certificate Iv, Training And Assessment
Frequently asked questions about Goh Ikeda
Quick answers generated from the profile data available on this page.
What company does Goh Ikeda work for?
Goh Ikeda works for Bank of Queensland.
What is Goh Ikeda's role at Bank of Queensland?
Goh Ikeda is listed as Principal, Financial Crime Systems and Data Strategy at Bank of Queensland.
What is Goh Ikeda's email address?
AeroLeads has found 2 work email signals at @nab.com.au for Goh Ikeda at Bank of Queensland.
Where is Goh Ikeda based?
Goh Ikeda is based in Brisbane, Queensland, Australia while working with Bank of Queensland.
What companies has Goh Ikeda worked for?
Goh Ikeda has worked for Bank Of Queensland, National Australia Bank, and Mlc.
Who are Goh Ikeda's colleagues at Bank of Queensland?
Goh Ikeda's colleagues at Bank of Queensland include Holly Adamson, Pravin Patel, Lucy Baldwin, Ben Chou, and Tyler Hodgkinson.
How can I contact Goh Ikeda?
You can use AeroLeads to view verified contact signals for Goh Ikeda at Bank of Queensland, including work email, phone, and LinkedIn data when available.
What schools did Goh Ikeda attend?
Goh Ikeda holds Bcom, Economics, Statistics from University Of Melbourne.
What skills is Goh Ikeda known for?
Goh Ikeda is listed with skills including Business Analysis, Strategy, Stakeholder Management, Six Sigma, Crm, Project Management, Project Delivery, and Customer Experience.
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