Act as a functional area subject matter expert to oversee end to end HR process administration and excellent customer experience for the Americas. Supporting Executives and Leaders in the Americas with any HR transactional needs. Execution of restructuring activities/calculations to include severance processing and related administration. Partnership with other HR, Legal and HR centers of Excellence to resolve complex issues. Research and analyze data, navigate multiple systems and tools to investigate and provide accurate answers. Cross training in more than one specialty function to ensure back up support for other team members. Participate in testing of new and enhanced HR applications and tools, such Workday and Service Now.

Workday process improvement; Supplier Management Relationship with Accenture Support Center.

• Developed and Implemented a Captiva Report (an enhancement in the current system) that provided automated information to the global community that they hadn’t had access to before implementation.• Validation of payment packages including approximately 2,000 transactions to align with compliance and audit purposes.• Teamed up with PMO to migrate operations from Sao Paulo to Uberlandia as part of SAP implementation.• Acting as single point of contact between Brazil-Charlotte-Kolkata for delivering training of operational systems and standardization of processes across markets.• Resolved issues related to invoice processing, rejected payment, purchase orders, special handling, escalation resolution, expense management, and account reconciliation within an upgraded SAP environment.• Worked across functions with Stakeholders, IT, Procure to Pay Operations, Vendor Master Group, Global Procurement organizations and being a liaison with third party, Genpact, to address issues and finding resolutions.• Provided on-site and virtual training in support of project launch, issue resolution and process improvement.• Responsible for assisting leadership with workforce management / activities performed within Brazil and CR markets). Worked in collaboration with Global Finance Team to define performance indicators and clear SLAs.• Actively engaged in PtP process transitions to Costa Rica as part of Merck Financial Model (FOM).

• Documented end-to-end HtR processes and training activities following standard procedures.• Served as key point of contact for Brazil customer service through phone calls and by monitoring internal mailbox.

• Supported Homeland Security agents with translating face to face passenger interviews• Worked with Lost and Found Department for Airport Operations.