Main Job Tasks and ResponsibilitiesCoordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company.Best Practices - Improve processes and policies in support of organizational goals… Show more Main Job Tasks and ResponsibilitiesCoordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company.Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities.Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Show less

to 2010Customer Service Manager (2008 to 2010) Serve as Customer Service Manager for an online retail store servicing north America.Hired to lead a team of 28 agents with 2 team leads. Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote sales contests, clarify information, and… Show more to 2010Customer Service Manager (2008 to 2010) Serve as Customer Service Manager for an online retail store servicing north America.Hired to lead a team of 28 agents with 2 team leads. Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote sales contests, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics. Contributed in maintaining high reliability rates by implementing incentives for perfect attendance. Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.Increased employee knowledge by assisting with development and implementation of product-awareness program.Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management. Show less

HANDLED SALES TEAM TO ENSURE THAT ALL CALLS ARE TURNED INTO SALES REVENUE.