Program Manager, 01/2013 - 04/2018 Managed service vendors performance in support of Xerox Managed Print, XPPS, XPS and EPS Developed reporting to monitor performance and identify problem areas to provide continuous improvement Provided reporting data used for business reviews Monitored / disputed vendor service costs on behalf of stake holders Negotiated new service contracts in Alaska, Puerto Rico, and US Virgin Islands Escalation point for customers, sales partners Area Service Manager, 06/2007 - 01/2013 Led a team of 37 highly skilled service technicians Exceeded service delivery and performance goals Managed budget and reduced service / parts costs Consistently top performing service managerRegional Engineer, US West Coast and Alaska 01/2004 - 06/2007 Supported high volume printing systems iGen3, Nuvera and Docutech Repaired, serviced and installed production equipment for customers Trained service techs on hardware / software changes Escalation point for technicians / customers Instructed Xerox coursesCustomer Service Engineer, 11/1995 – 01/2004Repaired, Maintained, networked and Installed printers / scanners / print servers / digital controllersManaged territory of high volume customers including bank of America, Boeing, Fiserv and MicrosoftMaintained parts stock to ensure 95% parts needs on handInstalled software upgrades security patchesMaintained Installed / networked print servers / Digital front ends and document scanners

Interviewed travelers and examined immigration applications, visas, and passports to determine eligibility for admission, residence, and travel in the U.S. Inspected cargo, baggage, and personal articles entering or leaving U.S. for compliance with revenue laws and U.S. customs regulations. Locate and seize contraband, undeclared merchandise, and vehicles, aircraft, or boats that contain such merchandise. Interpret and explain laws and regulations to travelers, prospective immigrants, shippers, and manufacturers.

Fire Control Technician 1st Class / InstructorUS Navy 11/1987 - 11/1990544 White RoadSan Diego, CA 92106 United StatesDuties, Accomplishments and Related Skills:Submarine Training Facility, San Diego, CA Fire Control Technician (submarines) 1st class - Attack center instructor 1987-1990Operated, repaired and instructed submarine crews on use of Fire Control weapons and associated targeting systemsDeveloped Curriculum to instruct on the use of automated and manual weapons targeting Certified instructor 9502USS Dixon (AS-37)1986-1987 Weapons Security Officer / Weapons repair Duty officerW2 / Fire Control / Armory Division –Repaired Submarine weapon systems / Small arms Range Officer instructed and certified squadron 3 & 5 personnel on use of small armsWeapons security officer provided indoctrination training to new shipboard personnel and ship board security forces Completed shipboard security force trainingWeapons repair Duty officerUSS Pintado (SSN-672) 1984—1985 Fire Control Technician Weapons Division Operated / maintained Mk 117 Fire Control weapon system and associated shipboard systemsPACSUBICEX 1-85 at that date longest Deployment to Arctic – North pole Provided training for crew members for ship weapons recertification USS Dixon (AS-37) 1982-1984 Armory leading Petty OfficerW2 / Fire Control / Armory Division –Maintained shipboard weapons Operated and maintained shipboard FZ alarm systemsReconfigured Magazine spaces during ship overhaulUS NAVY Training 1980-1982 – Boot camp Basic Electricity and ElectronicsBasic Submarine schoolFire Control “A” school 2nd in classFire Control MK117 “C” school 4th in class