Gil Pinto Email & Phone Number

United States

• Global Security Operations Center1) Identity and Access Management / Security Administration
• Handled an average of 175 ServiceNow requests per week.
• Managed the on-boarding of new hires, handled terminations, and oversaw employee transfers, while also managing privileged access for existing users.
• Managed user accounts in third party applications including RSA and SecureID.
• Review access requests, collect missing information, and secure business approvals in compliance with standard operating procedures.
• Provide second-level troubleshooting for access-related issues and promptly escalate when necessary.

United States

• Diagnosed, troubleshoot hardware and software, resolved problems with clients infrastructure.
• Prioritized and escalated trouble tickets in a timely manner.
• Data backup and recovery of single file or full image.
• Malwarebytes, Webroot SecureAnywhere, Symantec Endpoint Protection.
• Monitored WAN connectivity for 30 customer sites 24 x 7 using WhatsApp Gold software.
• Installed and maintained Axis surveillance cameras.

Newark, New Jersey, United States

• Create, maintain, and delete user email accounts via webmail.
• Open, follow up on, and close tickets with the phone and ISP provider.
• Troubleshoot BlackBerry issues.
• Manage users on the PBX system, including creating, deleting, and relocating extensions and fax lines as needed.
• Configure VPN connections for remote sites.
• Maintain the network and all electronic equipment, including desktops, notebooks, telephones, monitors, and printers.

Education record

Electronic Engineering Technology, Diploma

High School Diploma