As the Director of Sales at Industrial Forklift, I oversee the sales and distribution of Heli forklifts, one of the world's largest manufacturers of material handling equipment. I have over 10 years of experience in the material handling industry, with a Bachelor of Business Administration degree from The University of Texas at San Antonio.My core competencies include customer relationship management (CRM), sales operations, operations management, and customer satisfaction. I am responsible for developing and executing sales strategies, managing budgets and forecasts, leading and coaching sales teams, and ensuring compliance and quality standards. I am also passionate about building and maintaining long-term relationships with customers, suppliers, and partners, and finding solutions that meet their needs and expectations. In my previous roles at FMH Material Handling Solutions, I successfully managed and expanded the used and rental equipment division, as well as the used equipment dealership, increasing sales revenue by 35% and customer retention by 25%. My goal is to continue delivering exceptional sales performance and customer satisfaction at Industrial Forklift, while growing and retaining a loyal customer base.