Dedicated and results-driven professional with 4 years and 10 months of impactful contributions at WNS Global Services Philippines Inc. Excelled as Sr. Associate for Operations (Program Support Specialist), ensuring the highest level of confidentiality in collecting and entering sensitive information. Adept in HealthHelp's Clinical Review process, maintaining documentation standards, and providing telephonic support to providers. Played a key role in the orientation and training of new Client Service Representatives and actively participated in ongoing Quality Improvement Projects. Led the successful completion of WNS and Healthhelp Compliance Courses, ensuring adherence to industry regulations and standards.Simultaneously, as a HealthHelp NonClinical Process Trainer, conducted and developed training programs, communicated updates, and ensured continuous enhancement of team members' skills. Evaluated training requests, reviewed procedures, and critiqued recorded conversations for performance improvement. Facilitated onboarding for Healthhelp new hires, managed the Monthly Process Knowledge Test, and administered iSpring Learn, the Training and Educational Platform. As the Account Asset Custodian, efficiently oversaw the release of headsets and laptops, maintaining the asset data repository.Throughout this tenure, consistently adhered to HIPAA, state, federal regulations, and URAC & NCQA standards. Adept at balancing administrative responsibilities, training program development, and maintaining acceptable levels of performance for all KPIs. Seeking new opportunities to leverage this rich experience in a Training Specialist role, contributing to the growth and success of a dynamic team.