Gil Tchelet Email & Phone Number

Tel Aviv District, Israel

Ramat Gan, Tel Aviv District, Israel

Leading large integration projects for Elementor's CX department to produce high quality services to meet company wide goals. Some of my responsibilities include:- Programming BE & FE solutions using Python, JS & React- Architecting & developing solutions on AWS & Kubernetes- Maintaining a CI/CD pipeline- Extensive work & development with different APIs - Extensive work on CX tools, including AI solutions, for CX Operations- Creating custom apps, services, automations & integrations by demand- Creating and maintaining data pipelines to serve company wide reporting needs- Meeting with stakeholders internally and externally to design, scope and execute business solutions

Ramat Gan, Tel Aviv, Israel

- Lead implementation & integration focal point for the CX department- The main focal point for Kustomer, a company wide CRM- Developing and working with REST API - Scripting using Python & JS- Building automations & workflows for apps per demand for all departments in Elementor- Providing CX BI and data queries for all departments in Elementor and working on various data streams

Ramat Gan, Tel Aviv, Israel

- Resolving tier 2/3 level issues relating to Elementor's cloud infrastructure - Improvements for the Cloud Knowledge Base- Performing QA testing for new products - Tech & Project Management POC for implementing company-wide systems

Tel Aviv Area, Israel

- Managed multiple specialized product support teams and managing their numerous projects - Troubleshooting difficult bugs directly with QA and product engineers via Jira on a daily basis - Preparing a quarterly support road map and presenting it to Wix's entire managerial board- Leading weekly, and often daily meetings with heads of product, product managers, business analysts and all people related to the product cycle, including international attendees- Flying frequently to our Kyiv, Miami and San Fransisco offices to oversee and conduct the onboarding process of new employees.- Collecting and analyzing data together with the business analyst team, and running SQL scripts independently to understand and improve the user's experience- Creating and upholding multiple KPIs for tier 1-2 agents - High expertise with payment provider platforms and payment troubleshooting while working with large enterprises such as PayPal, Stripe and many others

Tel Aviv Area, Israel

- Assisting in the construction and maintenance of music centers in multiple locations for at-risk youth- Managing and overseeing the pedagogy of over 15 teachers- Teaching music at various locations around Israel to at-risk youth

Boston, Massachusetts, United States

- Email server maintenance work for faculty & staff- Installing, setting up and maintaining Citrix services

Python Full Stack Development, Computer Science

- Python Programming & Web Development - Django Client Side - MySQL & MongoDB - Django REST Framework - GIT - Numpy, Pandas, Matplotib.

Master Of Education - Med, Music Pedagogy, 3.85

Bachelors Degree, Music, Philosphy, 3.94