Gilad Blatt Email & Phone Number

Kiryat Bialik, Il

Nesher, Haifa District, Israel

* Manage and maintain physical servers (Dell, Cisco, HP), ensuring optimal performance and system reliability.* Diagnose and resolve hardware, software, and network issues, providing effective repair recommendations to minimize downtime.* Integrating and testing complex OEM medical computers, ensuring optimal functionality and compliance with industry standards.* Provide technical support and training to clients and end users, enhancing system utilization and satisfaction.

Bar Lev High Tech Park ,Misgav.

* Provided end-to-end IT support to employees using a structured support system, ensuring seamless operations.* Managed Microsoft Active Directory domain services, including servers, permissions, and roles, maintaining secure and efficient access control.* Configured and onboarded new users, managing security settings, passwords, and backup solutions.* Delivered hardware and software support for servers, computers, printers, VC rooms, and other IT equipment.* Oversaw company-wide updates, ensuring timely deployment across all computers and servers.* Supported IT systems, security, and infrastructure projects, contributing to operational efficiency and compliance.* Handled IT inventory management and procurement, optimizing resource allocation and cost-effectiveness.* Resolved support tickets within SLA guidelines, consistently achieving high user satisfaction metrics.

Kibbutz Ramat Yohanan

* Provided both on-site and remote IT support to 1,500 end-users in Israel and abroad, ensuring high service levels.* Collaborated with and maintained servers (Windows 2003/2008/2012/2016), Active Directory (AD), and Exchange environments.* Managed the organization's backup system, using Symantec DLO to ensure data integrity and recovery readiness.* Oversaw IT ticketing and documentation processes via SysAid, streamlining issue tracking and resolution.* Delivered technical solutions for computers, servers, printers, and mobile devices, ensuring minimal downtime.

Haifa

* Established and operated VOIP telephony networks (AudioCodes, Cisco, Avaya).* Programmed and performed routine maintenance for analog and digital exchanges.* Conducted telecommunications training for end-user customers on various topics.

Haifa District, Israel

* Provided IT support to Intel end-users at the Haifa site, ensuring smooth daily operations.* Delivered computing solutions, including hardware and software repairs, minimizing downtime and enhancing system performance.* Conducted training sessions for new employees on various computer and network issues, improving their technical proficiency.

Haifa

* Provided technical support for computers, customer service, internet connectivity, and home network issues, ensuring customer satisfaction.* Installed and configured wired and wireless networks for private sector clients.

Udemy, Vmware Vsphere 7 Foundations

Mastering Office 365

Mcitp

Mcse