• Guiding a high-performing sales team committed to delivering exceptional service and cultivating robust customer relationships, driving successful B2B and B2C sales over the phone.• Lead and motivate a team of 20 sales representatives, ensuring they meet and exceed performance targets. • Conduct training sessions to enhance the sales team's skills and improve overall performance. • Recruit, onboard, and train new employees, providing them with the necessary tools to succeed.• Strategic management of customer data.• Maintain positive energy in the workplace.

• Managed diverse client portfolios, ensuring satisfaction, and consistently exceeding sales targets.• Cultivated enduring customer relationships, leveraging high emotional intelligence.• Proactively identified and resolved issues promptly, showcasing efficient problem-solving skills.• Proactively managed challenges for a positive customer experience and business success.