Gil-Ad Ideses Email & Phone Number

Israel

- Working closely with the local sales team to help educate prospects about the Appdome platform and lead PoCs.- Onboard new customers in the assigned segment, including initial customer engagement and identification of desired outcomes. - Build and maintain strong, long-lasting customer relationships. Deliver and own the technical customer experience with Appdome. Identify, organize, and perform customer training- Own, troubleshoot, and solve customer technical issues. Escalate… Show more - Working closely with the local sales team to help educate prospects about the Appdome platform and lead PoCs.- Onboard new customers in the assigned segment, including initial customer engagement and identification of desired outcomes. - Build and maintain strong, long-lasting customer relationships. Deliver and own the technical customer experience with Appdome. Identify, organize, and perform customer training- Own, troubleshoot, and solve customer technical issues. Escalate required issues to the engineering team or to the commercial team.- Update our internal databases with information about technical issues and useful discussions with customers.- Identify expansion sales opportunities. Show less

- Tier 3 support specialist, dealing with complex issues escalated from tier 1-2 teams.- Working with R&D on solving issues.Technologies used:- Mysql- Mongodb- Rest APIs/Swagger- Postman- Loggly- Jira

- Working with clients and internal stakeholders in tailoring our solutions to their needs.- Manage the integration process via our API.- Troubleshooting issues with the integration.- Improving and creating new work flows within the team.Unfortunately, the position was terminated due to organizational changesTechnologies used:- Rest APIs/Swagger- Postman- Datadog- Loggly

- Deploying, monitoring and maintaining our product on cloud and on-premise servers.- Providing technical support (Tier 1- Tier 3) to internal and external customers. - Escalating issues to R&D (QA, Algorithms & Development teams) and working alongside to solve them.- Conducting training to internal and external customers on operating the product.- Documenting and maintaining the operations knowledgebase; writing technical and instructional guides using Confluence & Notion.-… Show more - Deploying, monitoring and maintaining our product on cloud and on-premise servers.- Providing technical support (Tier 1- Tier 3) to internal and external customers. - Escalating issues to R&D (QA, Algorithms & Development teams) and working alongside to solve them.- Conducting training to internal and external customers on operating the product.- Documenting and maintaining the operations knowledgebase; writing technical and instructional guides using Confluence & Notion.- Participating in sales meetings as a technical expert, providing the optimal solutions from the product & hardware/software standpoint.- Responding to RFIs and tender requirements.- Conducting the POC trials with potential customers and partners from all technical aspects.- Owner of the integration process of our product with external video management systems.Technologies used:- Unix/Linux- Bash- Docker- Redis- MySQL- Rest APIs/Swagger- Google ARC Show less

- Leading a team of analysts responsible for the collection (From the open & deep web, social media) and annotation of data to use for algorithm training and measurement according to development and product needs.- Acting as the product manager for the annotation and video management system, working with R&D on adding new capabilities and improving existing ones.

- Preparing datasets of images and text for algorithm training.- Data QA.- Internet research and data extraction using crawlers.Projects:

- Collected business information about the company’s customers using open web sources, social media and various databases (Heavy use of D&B’s Hoovers database), cross referencing with existing information in the company's database.

- Wrote curriculums about Facebook & site development and delivered them to elderly people as a part of a research about the influence of social media on the feeling of loneliness among the elderly.

- Data Management- Providing information security briefing and guidance to soldiers and officers of all ranks before meetings with media and reporters.- Approval of written and filmed materials about the IDF to the media, civilian advocacy, citizens and foreign army officials.

Diploma, Information Science/Studies

B.A, Social Sciences

B.A in the studies of Psychology, Sociology and Criminology.