Gilang Anugrah Perdana Email & Phone Number

Jakarta, Indonesia

In my role as a Senior Ticketing IND Team member at ATI Business Group in Jakarta, Indonesia, I specialized in 3 GDS systems - Sabre, Amadeus, Galileo. I mentored new team members, served as a checker and point of escalation, and supported the team leader in various tasks.

Jakarta, Indonesia

• Coached and developed AUNZ team members to excel in their roles and meet targets.
• Led by example in handling complaints, investigating errors, and being a point of escalation.
• Provided individualized targets to team members to drive performance and productivity.

Jakarta, Indonesia

• Managed urgent ticket requests via live chat and phone calls, ensuring accurate and timely ticket issuance and reissuance within a tight deadline.
• Maintained high accuracy and documentation standards, becoming the go-to expert for ticketing queries.
• Collaborated with the AUNZ team to handle high-pressure situations and deliver exceptional customer service.

Jakarta, Jakarta, Indonesia

• Managed ticketing operations for AUNZ team, issuing and reissuing tickets in Sabre GDS.
• Provided additional collection quotations for Flight Center Travel Group, ensuring accurate pricing.

Jakarta, Indonesia

• Managed urgent corporate customer requests during office hours, including booking and reissuing airline tickets, as well as arranging hotel and car rental reservations.
• Ensured timely and accurate handling of customer inquiries to maintain high levels of customer satisfaction.
• Developed strong communication and problem-solving skills while working in a fast-paced environment.

Jakarta, Indonesia

• I successfully managed travel arrangements as a Travel Consultant at Bayu Buana Travel Services in Jakarta, Indonesia.
• Provided exceptional customer service by selling tour products and handling travel needs.
• Utilized GDS Amadeus and Sabre systems to book, issue, and reissue airline tickets efficiently.
• Led tours to guarantee customer satisfaction and enhance overall travel experiences.

Jl. Ir. H. Juanda III No.2

• Managed airline reservations, hotel bookings, and car rentals for corporate clients at Bayu Buana Travel Services.
• Issued, reissued, and refunded airline tickets using GDS systems Amadeus and Sabre.
• Provided exceptional customer service to ensure client satisfaction and loyalty.

Jakarta, Indonesia

• Led a team at PT Indofood Fritolay Makmur in Jakarta to achieve sales targets through coaching and motivation.
• Ensured high productivity levels by monitoring team performance and providing guidance on effective selling techniques.

Jakarta, Indonesia

• Engaged visitors with friendly and persuasive communication to promote Indofood products and meet daily sales targets.
• Answered customer inquiries and provided product information, showcasing products and offering sampling to drive sales.
• Collaborated with team members to ensure a positive customer experience and achieve sales goals.

Affiliate Travel Consultant, Tourism And Travel Services Management

Activities and Societies: Tour practice to Thailand.Learning knowledge of travel industry such as airlines reservation, tour quotation.

Social Sciences

Activities and Societies: Volleyball club