Gilbert Aphane Email & Phone Number

Key Deliverables:Greeting and welcoming customers in the bankGuiding the customers to proper staff members who can solve their queriesSolving basic queries of bank customersBooking of boardrooms using condeco linkCompiling of site report and presenting it to the Senior portfolio managerManaging a high call volume from internal and external callersManaging cleaning staff in performing their daily tasksManaging maintenance team and ensuring that everything runs smoothlyManaging security team by ensuring that daily security tasks are being done and completed on siteMaking notes of official messages for bank staff when not availableLogging of calls if anything needs to be fixedEnsuring customers' satisfactionTaking care of many administrative duties of the bankTaking care of postal and courier consignmentsMaintaining a tactful and diplomatic attitude when interacting with customers

Key Deliverables:Greet visitor in a respective manner conduct clerical duties, including filling, answering phone calls, responding to emails, and preparing documents, coping, and scanning.Provide administrative support for operation teamBooking of parking for both internal and external clientsCompiling of HR leavers and joiners listTracking of access reports, monitor visitors access passes and issue passes when required.To develop, coach and manage the activities of newly appointed staff to ensure that performance objectives are met.Adhere to governance, regulatory and legislative requirements, patrolling of premises, working at CCTV room and access control.

Certificate, Office Administration Introduction

Certificate, Basic Pr Skills And Telephone Etiquette

Certificate, Data Entry-Introduction Course

Matric (Grade 12)