Primary Purpose of Job: To maintain the school facilities to the best possible condition with regard to health, safety, security and cleanliness, and to oversee the operational efficiency of contracted support services – security, cleaning staff & any other contracted staff. Key Relationships: Principal, Bursar/Operations Manager, Maintenance Team, School Finance and HR, External Contractors, Central Office Operations Department (facilities, procurement, transportation, housing, health & safety)Staff ManagementHealth and SafetyBuilding and Grounds Maintenance

Maintain communication between directors, staff and clients to ensure smooth functioning. Partner with training coordinators to schedule sessions across multiple locations, in addition to managing training equipment and leading content creation for training material. Consistently assess opportunities for improvement in program offerings. Coordinate regular audits and assist internal auditors in enhancing workplace safety. Ensure on-time and within budget delivery of operational activities. Interview, onboard and develop new resources and evaluate team performance. Lead routine staff meetings to define workplans and performance expectations and prepare KPI reports for review by senior management. Resolve customer complaints and queries.Assist with all internal HR related inquiries or requests.• Maintain both hard and digital copies of employees' records.• Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts. • Schedule meetings and interviews • Coordinate training sessions. • Update records of new staff. • Assist with ad-hoc HR projects. • Support other assigned functions

WAREHOUSE MANAGERDirected daily warehouse operations, overseeing full system operability and strategically planning logistics, customer, warehouse and transportation services. Analyzed variances and expenditure and implemented CAPA. Managed inventory and organized special orders, adjustments, transfers and product returns. Planned routes, guaranteed on-time delivery and ensured transportation aligned with guidelines and policies. Efficiently managed receipt, unpacking, storage, dispatch and documentation. Coordinated workflow, assigned tasks and followed up on completed assignments. Conferred with departmental teams to arrange warehouse layout promoting optimal efficiency. Scheduled maintenance to ensure compliance to relevant standards and procedures. Resolved complaints/issues.• Continuously sought to improve efficiency and safety in warehouse operations.• Trained and mentored warehouse employees.

Promoted through rolesOPERATIONS MANAGEREfficiently and effectively coordinated functioning of employees in reception, administration and operations departments to meet SLAs and KPIs. Collaborated with truck drivers to formulate workplans and oversee execution of load planner daily plans. ADMINISTRATOR AND HR Addressed all customer requests including issuing invoices, credit notes, statements and quotes. Followed up with clients regarding payments on outstanding amounts and remittance advise for unallocated receipts. Imported bank statements, reconciled accounts and prepared reports. Updated and maintained debtor’s database. Controlled office supplies inventory and purchased new stock as required. Completed additional duties such as copying, mailing and communicating with clients. • Spearheaded planning and organizing of office-related activities and initiatives including recycling, renovations and special events. • Assist HR Manager in recruitment• Manage Onboarding & Offboarding processes• Provide all employees with HR support and inform them on the policies and procedures• Maintain office files and filing system and provide administrative assistance and support to the HR ManagerHEALTH & SAFETY OFFICERFacilities management, risk assessments to develop and implement HS&E management. Ensure monthly meetings were scheduled and inspections were carried out and documented. Identified training requirements to develop improved training programs, such as Induction Training. Ensured contractors’ personnel passed orientation and met HS&E Project Execution standards. Recorded, reported and investigated accidents. Issued non-conformances and updated and maintained records. Assessed worksites and conducted internal system audits.ACCOUNTS RECEIVABLE CLERKProcessed AR/AP and recorded Purchase Orders. Addressing customer queries. Identified and resolved invoicing errors. Prepared monthly statements and reconciliations for review by senior management.

Managed end-of-day reconciliations, prepared weekly cost analyses, and compiled daily financial reports for review by senior management. Coordinated workflow and planned staff roster, within budget. Headed training to ensure strict compliance to food safety and health and safety guidelines. Maintained high standard of customer service and satisfaction.• Provided ad-hoc assistance to all areas of business and operations management, as required.• Mentored and motivated senior leadership team and staff.

Assisted customers with purchases. Supervised inventory to ensure sufficient supply of promotional products. Managed cleanliness of entire bakery to ensure compliance to food safety and health and safety guidelines.• Headed up presentation and merchandizing of products to monitor and enforce adherence to business guidelines/expectations and desired standard of quality.

Kept abreast of promotions and set-up displays. Processed cash/card payments and reconciled receipts with cash register totals. Addressed customer queries, resolved complaints and authorized refunds/returns as needed. Coordinated delivery and storage of stock. Controlled inventory and managed restocking. Ensured store cleanliness and monitored in-store activity for potential theft.• Boosted customer satisfaction by welcoming customers and facilitating in-store browsing and shopping by expertly directing customers to merchandise in specific aisles.• Advised customers on product selection.