Gilbert Burch Email & Phone Number

Oakbrook Terrace, Illinois, United States

• Develop life cycle cost analysis for facility short- and long-term planning; identify the most efficient and economical location that fits both the functional and operational need of the business. • Plan, manage, evaluate performance, and schedule a staff of skilled trade employees in the maintenance of buildings and grounds. Ensure all utility systems are operational and inspected in accordance with preventive maintenance schedules.• Develop and manage contingency plans for evacuation and emergency preparedness for all facilities operations. • Develop specifications, evaluate RFP, and recommend vendor and award contracts. Authorize changes and payments/disbursements. Assure adherence to project plan and contract terms. • Provide leadership to and development of Facilities team. Provide accurate and timely feedback regarding performance and operations. Conduct Performance Planning and Appraisal process. Identifies opportunities for growth and learning. • Interface with building occupants and other departments within the company and across Exelon. • Facilitates open and honest communication with Facilities staff. Assures that upward communication is integrated into the process, including employee grievances and complaints. Develop methods to assess communication effectiveness and implement continuous improvement initiatives. Oversees employees regarding rules, safety, and training. • Manage O&M and Capital Budget for area of responsibility. • Maintain Performance Indicators for areas of responsibility. Works with out-sourced facilities management alliance partner to operate and maintain facilities.

Oakbrook Terrace, Illinois, United States

• Provide technical and administrative direction/guidance to work crews via creation of work package instructions to ensure safe and complete work processes.• Provide project management over planning initiatives and work practices.• Select or make procurement recommendation for materials.• Interface and collaborate with all levels of management, from multiple organizations.• Interfaces with the supervisors of the field crews engaged in the execution of the electric meter work in the assigned regional operating area. Determine manpower necessary for scheduled and emergent work to ensure maximum utilization of field crews.• Actions have direct impact on customer satisfaction goals, the public, political, and regulatory opinion of the company.• Regular contact with Senior Work Planner, Field Supervisor, Back Office and Field Operation Managers, and other employees including call center, customer relations and new business.

Oakbrook Terrace, Illinois, United States

• Assuring the Director’s credit card is reconciled timely each month of the year using the Concur system• Reviewing the policies to make sure the department is complying with any updates that occur. • Facilitate and Coordinate quarterly Staying Connected calls which highlight the organization's promotions, new hires and future job opportunities • Provide strong office and administrative support to the Director, including emailing correspondence, scheduling meetings, tracking required training, approving contracts in AS8, placing food and supply orders• Authorize/Approve weekly timesheets for E05’s in the department • Facilitate Safety Newsletter monthly which improves and showcases the safety culture of Distribution Ops and T&S organizations• Started a committee for our annual Distribution Ops Strategic Support picnic to support workplace culture which increases productivity day-to-day, searched for venues, providing food for all attendees and bringing games to the events• Set up weekly calls with Director to review their calendar for the upcoming week and maintain steady three-part communication to assure meetings are scheduled correctly

Oakbrook Terrace, Illinois, United States

• Fielded inquiries and service requests i.e. outage reports, tree/branch removal, and worked directly with non-Exelon construction contractors to coordinate service interruption/restoral to ensure safe working environment. • Managed account payments and billing such as, adjustments, deferred payment agreements, and/or non-pay service restore agreements. Accurately documented account activity during call. • Consulted customers on policy and process regarding need-based payment resources to avoid disconnection or facilitate service restore

Waukegan, Illinois, United States

• Subject matter expert who managed the business's day-to-day operations from a system, policies, and process perspective. • Assisted with the development, implementation, administration and refinement of programs, procedures, and guidelines which aligns the workforce with the strategic goals of the company while improving employee engagement and performance. • Improved HR operations processes to enable scale, increase efficiency and minimize risk. • Ensured changes to rules and regulations are incorporated and documented in HR operations processes, policies and practices.• Ensure compliance with all federal, state, local, and city employment taxes, laws, and ordinances• Prepare reports (e.g., workers comp, benefits, 401k, financial, and government) for internal and external stakeholders• Proactively identify and address HR Operations challenges and opportunities• Lead and participate in audits to ensure data integrity and compliance

Oakbrook Terrace, Illinois, United States

• Knowledge of the sales floor and product. Articulate advantages, benefits and/or fits of various vendors. • Utilized available tools to foster individual and store sales: clientele books, clientele call campaigns, and Sales Associate emails. • Move and flow merchandise autonomously. Maintain the floor according to company directed standards.• Maintained department area by size/vendor/silhouette/color/price and discount. • Followed policies and procedures for markdowns, re-ticketing, censoring, and inventory control.• Assist with merchandise selection and merchandise returns• Reconciled my register which can hold $1,000-$10,000 every day without any errors • Successfully interacted with 200 customers per day