Travel US training all apects of automotive personnel and their interactions with customers. Training legal compliance, F&I presentation, coaching, leadership, Service drive sales and customer satisfaction raising profitability for the dealerships. Class room and dealership training. Instrumental in training the state certified legal compliance for all Finance managers in the I assisted in the design, development and delivery of training programs to some of the largest automotive dealerships.Training of company associates. Training consists of processes and procedures as well as motivational training, time management, business management and effective communication skills. Some courses include in-depth legal compliance training.Training of automotive Salespeople, Sales Managers and F&I Managers in class room environment. Training of Bank Customer service and sales representatives. Training of company associates. Training consists of processes and procedures as well as motivational training, time management, business management and effective communication skills. Some courses include in-depth legal compliance training.

Guided and provided leadership to service and sales department. Ensure all departments conducted business in a professional manner and in accordance to the overall goals of the company. Purchased the appropriate book cars to signing and involved various subprime banking institutions in order to maintain a competitive edge and increase sale potentials. Responsible for creating marketing materials and creative advertising to increase customer visits. Through development and implementation of new process and inclusion of subprime lending availability was able to increase monthly sales . Ensured that all procedures such as sales, servicing, funding and overall store operations were established in order to maintain a professional, reliable and customer based dealership.

As the General Manager, I was Responsible for the daily management and operation of dealership. Implemented new processes and assigned detailed functions to all departments that directly affected the increase in performance. Developed new processes to maximize customer satisfaction and increase gross profit throughout the dealership. In a two year period expanded dealership departments to cover increase in customer base.