Gilbert Dizon Email & Phone Number

Los Angeles, Ca, Us

Seal Beach, California, United States

Retrofit support for Electrical and Avionics on Boeing commercial aircraft

Moreno Valley, California, United States

Field and ground support for KC-135R aircraft

Lake Forest, California, United States

• Managed GCS installation group up to 12 engineering and technical personnel with the additional responsibility on improving the quality of the GCS installation. This involves feedback to both the designers and installer to reduce the time and cost of installation and improve the system reliability.• Managed the Group’s Resources and workload allocation. • Worked with Account Managers, PMO and Software engineers to provide customers reliable software during aircraft commissioning and return to service.• Worked with Engineering in the Laboratory and field testing • Recognizes expert on installations within Panasonic with skills to troubleshoot the difficult problem planes and assist in finding root cause of GCS connectivity system.• Worked closely with Customer Support Engineer’s, Technical Support Engineer’s, Account Managers, Program Managers and other Panasonic support staff to ensure a successful GCS product installation and repair for the customer. • Travels as required to oversee installations at MRO's (Maintenance Repair Office) as well as remote teams at customer facilities. Acts remotely as PAC point of contact in resolving system performance and customer issues at the aircraft as required.• Successfully installed several IFE and connectivity systems on aircrafts B737, B777, B767, B747, A330. A340, A350, A320 and A319• Led a team to streamline fleet operations with multiple airlines and upgraded connectivity systems from Gen 1 to Gen 2 on time and on budget.

Lake Forest, California, United States

• Monitored daily Airline customers IFE Maintenance operations debriefing.o Supported in flight IFE and connectivity issues via ACARS o Provided support Airline Customers via Panasonic Field Engineers (tier 2 & 3) assigned to the region.o Tracked IFE & connectivity issues via DART log software.o Coordinated maintenance ops with all major Panasonic airport hubs.o Ensure all maintenance performed on wing documents are in order.• Supervised staff of 18 personnel with increasing responsibility for their assigned programs and daily telecoms.• Develop; manage worldwide spares supply/support for MS inventory requirements.• Supervision of AOG Desks to ensure sales growth and timely support of 24/7 operation.• Supervision of planning staff ensuring spares availability, shortage management, spares expediting contract classification and specialized daily, weekly, monthly reporting requirements.• Hired the personnel needed for the start of the Mission Control Center. • Started the Mission Control Center from scratch, did the 24/7 staffing scheduling. • Mission Control Center went Online on schedule and on budget

Lake Forest, California, United States

• Provided key account management ensuring customer satisfaction of services offered. Maintain/grow service accounts. Ensure customer requirements are adequately defined, uniformly understood and appropriately planned to achieve successful management of the program. Program focal to support program success. Additional areas of responsibility include global maintenance planning, inventory management, trending and statistical analysis, presentation preparation and issues management.

Irvine, California, United States

• Provided technical ownership on a range of products from the time the product delivers throughout lifecycle to assure the highest level of customer satisfaction.

Irvine, California, United States

• Served as the team leader for the Line maintenance, EUMEA group • Provided on-site technical assistance to the airlines during the deployment of the CBB NGA System and participated in the installation and testing phase of the CBB New Generation Antenna (NGA) system. • As Subject Matter Expert, supported development of Product Support processes, operational plans, technical documentation, training courses and maintenance strategies pertaining to CBB NGA system• Assisted in the development of fault diagnostics prior to and after system deployment, providing comprehensive technical reports on in-service issues pertaining to maintenance, spares, reliability, maintainability, safety and availability of product, quality assurance and technical data.

Pomona, California, United States

• Managed the Customer and Product support department • Managed new aircraft development programs with Program Management, provided technical, materiel, software and technical publications support to sustaining Rockwell IFE products.• Wrote, reviewed and revised Service Bulletins, Aircraft Maintenance, Fault Isolation Manual and Component Maintenance Manuals for specific airline to expedite manuals to customer.• Managed and directed 15 personnel in the Customer Support Department consisting of Engineers, Technicians and Administrative Assistants. • Tracked/resolved issues through the Rockwell Status Tracking and Resolution System. Managed multiple projects for Airline In-Service Systems for improvement of software and hardware platforms. • Team member of the Failure Review Board (FRB) to identify failures and corrective action.• Managed a critical project with the Field Engineers onsite in Kuwait to resolve the worst case of APAX 150 system - Area Distribution Box (ADB) crisis, saving thousands of dollars. • Served as liaison with Program Managers, Product Development and led the customer support that consisted of Integrated Logistic Support and RAM analysis

Long Beach, California, United States

• Performed maintenance and operational checks on company-owned or leased aircraft in accordance with the Manufacturer’s and FAA guidelines on Aircraft Bombardier Business Jet 604 and Gulfstream 2B. • Operationally checked out and maintained aircraft systems.