Gilbert Douglas Email & Phone Number

Austin, Texas Metropolitan Area

Caa

Oficentro La Sabana Edificio 7 Piso 4

Tech support to all customers from USA

San Jose Costa Rica 'Sabana Sur Oficentro

Worldwide Cruises / Miami

Chief Purser – Clearance, Financial Reports, Payroll and Costs Reports- Revenue, Clearance in each port authorities Balance Revenue, Elaborated Reports to the Company conciliations. Payables, Passports Control , elaborate the reports for the main office and Payroll of 350 employees .Executed accounts receivable , appraisals , overview the passenger clearances . crew purser and night receptionists, crew bar reports and crew welfare funds . Worlwide cruises onboard the MV Ocean Dream Peace Boat.

Mayaguez- Puerto Rico

Chief Purser – Clearance, Financial Reports, Payroll and Costs Reports- Revenue, Clearance in each port for port Authorities. Tel 17875324800.- 787-6224800Balance Revenue, Elaborated Reports to the Company conciliations. Payables, Passports Control and Guest Services supervision, elaborate the Manager Minutes and Bookkeeper. Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations.

Usa

Crew Payroll Manager-Crew Purser-Financial ControllerCustomer Service at the high level of services on board the Cruises Industry. Responsible for guiding crew members in using the new time & attendance system, managed $2 Million a month. Managed all payroll activities including crew pay outs. Balancing Floats. Payroll Auditing, Kronos Supervised all Crew Financial (money Wires, Money, Preparation of the entire Payroll for the Crew provided optimum guest services. Accounting process. Financial Auditing (Encore vs. Kronos) Contracts, Time attendances. Contracts) Other positions within the company: 3rd Purser Guest Relations. DJ, Clearance Officer, DJ, Group Coordinator. Crew Relations Specialist Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Addressed and resolved non-routine, complex and unexpected variances. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Fort Laudardale

Guest Services Officer-Purser- Assistant PurserProvide information to customers and respond to questions and complaint in the Cruises Industry. Help all concerns of Guest services related manners for the comfort of the Guest. High Level Standards. Help in the Conciliation of the Casino Count and Pursers

Limon Branch

Teller- Customer Services Teller and Customer Services in Branch of San Jose, In Limon Branch Treasury Assistant. Assisted the manager in controlling the Cash Float and reporting to the Head Office in San Jose all concerns of security. Loading ATM machine and balancing the other Tellers Float. Addressed and resolved non-routine, complex and unexpected variances. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Financial Analysis, Accounting And Finance, Bachelor

Activities and Societies: Ann Arbor, Michigan United States35 credits Toward Associate Degree Programs in Business and Financial Analysis.

Diplomado En Administracion De Negocios, Accounting And Finance, Egresado

I.T.E.A Siquirres, San Jose Costa Rica Business Administration in Accounting, Financial, Cost Centers, Analysis of the Business 1985.

Pre-Careers, Engineer, General

Activities and Societies: Soccer, Coral and GuitarTurrialba, Cartago Costa Rica General and Pre-Career Engineer in Investigation.

High School, Educacion Diversificada, Bachelor For High School

Activities and Societies: Elemetary Courses . Mathematics, Agropecuary Courses, Transcendental for the College.High School Diploma..