Gilbert Fallert, Jr. Email & Phone Number

Richmond, Virginia, United States

Responsible for day-to-day operations to ensure program quality and sustainability, including supervising management and regular staff, signing off on scheduling decisions, approving timecards, facilitating training; Supervise directors, managers, assistance director, and operation manager, approved timecards, Oversaw par level inventory stock to minimize expenses, evaluated condition of equipment, and conducted site evaluations/audits; Facilitate monthly staff training on Bridge, software designed for the professional development of hospital housekeeping; Prepare weekly reports in Microsoft Word for Vice President; Reconfigure storage room, breakroom, and managers’ offices; Build and maintain positive; relationships with Bon Secour management; Review Press Gainey (PG) reports with Environmental Services (EVS) Director in weekly meeting.

Responsible for managing the success of day-to-day operations within the area assigned and ensuring that policies and best practices set forth by senior leadership are carried out; Hire and develop management personnel, including evaluations; provide tangible development plans for future growth and sustainability; Monitor the implementation and efficacy of HCAHPS and safety programs, ensuring that fiscal responsibility is exercised; Foster positive relationships between HHS and hospital administration teams; Hold teams accountable for maintaining HHS’s standard of cleanliness; Develop and maintain customer relationships to ensure account retention; Monitor client accounts using Microsoft Office; Ensure accounts do not exceed budget and follow company guidelines.

Grove City, Ohio, United States

Was responsible for the oversight and coordination of the day-to-day operations of the Regional Health Ministry's (RHM) Environmental Services (EVS) Department of a multi-site hospital system; Monitored patient satisfaction and daily operations of patient, non-patient and public areas to ensure compliance with RHM quality standards and regulatory requirements; Oversaw the closing Mount Carmel West, a 310 bed hospital, and relocation to a new 210 bed facility; Oversaw operations with vendors and staff scheduling detail work, floor care, and ordering equipment; Oversaw EVS staff at Diley Ridge Medical Center Emergency Department with 10 patient rooms and startup of new standalone Mount Carmel Franklinton Emergency Room; Achieved cost reduction targets and productivity improvement objectives; Ensured the Regional Manager, THS, and RHM stakeholders are kept abreast of issues or problems impacting program efficiencies and effectiveness; Recruits and train new team members; Led by vision and values of Trinity Health and the Regional Health Ministry; Standardized policies and procedures related to EVS expense management and operations; Implemented Trinity Hospitality Services core program systems (cleaning practices and protocols, auditing tools, competencies)

Grove City, Ohio, United States

Managed daily operation of Environmental Services (EVS) Department at XANITOS, a company that provides hospital housekeeping at assigned facilities; Duties included: scheduling staff, establishing standards, conducting site evaluations/audits, monitoring inventory and equipment usage, budgeting and expense control, employee performance management and training, customer relations, participating in leadership meetings and committees, and special projects.Environmental Services Director, Mount Carmel West, Columbus, Ohio; 03/2018Supported department operations during Director absence and assumed position when vacated 833,825 sq. ft. full-service hospital, 24-hour emergency department, 372- inpatient beds, diagnostic imaging and lab services (69 staff)Environmental Services Director, Mount Carmel, Grove City, Ohio; 07/2016, 04/2017 - Present37,000 sq. ft. 24-hour emergency department, diagnostic imaging and lab services (6 staff)54,000 sq. ft. medical office building (4 staff) and 4,781 sq. ft. urgent care facility (2 staff); 03/2017 - 02/2018Press Ganey average scores for overall cleanliness; 2017 - 87%, 2016 – 88%Customer Satisfaction average; 2017 - 96%, 2016 – 97%Environmental Services Director, Diley Ridge Medical Center, Canal Winchester, Ohio; 07/2016, 04/2017 - 02/201835,000 sf 24-hour emergency department, 10 inpatient beds, diagnostic imaging and lab services (4 staff)Press Ganey average scores for overall cleanliness; 2017 - 86%, 2016 – 85%Customer Satisfaction average; 2017 - 90%, 2016 – 89%Environmental Services Director, Mount Carmel New Albany Surgical Hospital, New Albany, Ohio; 08/2016 - 04/2017 117,668 sq. ft. 60 inpatient beds, 10 operating rooms, diagnostic imaging and lab services (15 staff)Press Ganey average scores for overall cleanliness; 2016 - 88%, also achieved 100% on Top Box Discharges 10/2016Customer Satisfaction average; 2016 - 92%

Columbus, Ohio, United States

Shift supervisor for 30± housekeeping team, inventory control, and bed tracking in 372-bed general medical and surgical hospital; Implemented team lead and daily shift huddles; Represented EVS at daily Bed Briefing and weekly rounding with Unit Directors; Covered daily EVS operations during Operations Manager 6-month vacancy and acted as Transportation Manager during 4-month vacancy; Assisted in improving Press Ganey scores from 68% to a range varying from mid-80’s to 90’s.

Grove City, Ohio, United States

Was responsible for Grove City facility cleanliness and café operation including catering events for 37,000 sf 24-hour ER and outpatient services facility; Managed Nutrition Services (3) and Environmental Services (6.5) staff; Emergency Response Team member; Maintained business relationships with client’s COO, CNO, and Directors; Performed facility preopening and grand opening event projects; Achieved monthly quality inspection results mid to high 90’s; Averaged EVS patient satisfactory scores of 4.8 to 4.9 out of 5; Executed expense reduction by utilizing cost effective vendors and implementing inventory control; Assumed full responsibility for Diley Ridge Nutrition Services (7) and Environmental Services (6) for 35,000 square footage of ER and outpatient center with 10-bed inpatient unit when Operations Manager position became vacant.

Columbus, Ohio, United States

Managed overall performance of two branches with annual combined revenues of $2.5 million and servicing 1,100 leased units; Led first branch to win Most Improved Branch and Branch of Year with salesman winning Most Improved Salesman, 2008; Best Rental Service Margin to Plan 2010, 2009; Best Return on Assets, 2009; Obtained 90% Unit Utilization, highest in Charleston Branch history, 2007; Highest Outright Sales Margin, 2006; Increased fleet readiness from 15% in 2005 to 90% in 2006.

Columbus, Ohio, United States

Managed 19 independent newspaper delivery contractors servicing 2,200 daily and 2,800 Sunday customers; Recruited and trained contractors, negotiated new and renewal contracts, performed delivery verification and route coverage; Ensured customer satisfaction by decreasing CPT (calls per thousand) by 10%.

Columbus, Ohio, United States

Managed all aspects of branch with annual revenues of $2 million and a customer base of 4,000; Increased customer base by 40%. Achieved 88% customer retention, exceeding 70% industry standard; Increased branch contribution to operating income by 15-20%; Restructured routes from 5 to 4.25 maximizing efficiency; Reduced service complaints by 74%; Achieved 98.9% current on accounts receivable, #1 performer out of 32 branches; Reduced yearly fleet accidents from 5-8 to 1-2. Achieved two years with zero accidents.