Gilbert Flores Email & Phone Number

United States

• Receives telephone calls and responds to Veterans, their family members and/or legal representatives concerning routine and non-routine pharmacy/prescription-related issues and inquiries.• Perform necessary verification procedures to ensure valuable patient information remains secure and to obtain customer information for such requirements as eligibility verification and benefit-related issue resolution• Provide comprehensive explanation of Pharmacy Customer Care processes and benefits that the PCC provides• Calls involve discussion and interview of the caller to evaluate their knowledge and understanding of the administrative processes and actions necessary, to include alternatives, in order to resolve issues• The incumbent responds to caller's questions and concerns related to policies and administrative pharmacy procedures

Camp Mabry, Austin Tx

Prepared work schedules and assigned duties to operations personnel to ensure efficient operation of department and branch.•Audited accounts, records of proof, and certifications to ensure compliance of Soldiers with established standard procedures and practices.•Compiled and prepared regular and special reports on operating functions of department and branch.•Trained and managed five Soldiers in observation and concealment of confidential information and achieved significant improvements in their productivity.•Conferred with subordinate personnel to discuss operational problems and explain procedural changes and practices.•Updated personnel records of entering and departing military staff.

Maintained personnel records and provided updated information to senior managers.•Developed an office filing records system making it easy for other employees to us. •Kept logs of every action incoming and outgoing in the office.•Drafted and prepared personnel reports, memorandums, and orders for senior management within established deadlines.•Maintained confidentiality of personnel records and other sensitive information. Revised and updated programs information after receiving from upper management.• Proficient in Microsoft Word, Excel, Outlook and PowerPoint, and utilizing facsimile machines, copiers, and typewriters.

Processed, planned, and organized records of personnel entering military service. •Prepared individual forms and allotments.•Taught new employees to perform administrative office functions. •Proofread, processed, and updated monthly logs required by senior managers for annual evaluations. •Assisted personnel with timely, accurate, and efficient completion and submission of documents needed for action requests regarding finance and legal problems.

Maintained perpetual supply inventory and listed items needed to replace stock.•Counted, sorted, issued and collected articles for each personnel assigned to the respective unit.•Informed command of unit prices, shipping date, anticipated delays and any additional information needed by Soldiers.•Prepared order forms and entered data into computer to determine total cost for each respective program.•Received, stored replacement parts, issued spare parts, equipment and expendable items used for repair in the maintenance shop.

Assisted personnel with pay, legal, and personnel questions in a timely and professional manner. •Answered phones and took messages. Welcomed incoming personnel to the organization and obtained personal data and any other information needed to keep in our records. •Effective multi-tasking skills making sure every issue was resolved in a timely manner. •Created files necessary to perform daily, weekly, and monthly reports and correspondence. •Maintained 300-700 personnel files ongoing on a monthly basis.

Assisted personnel with pay, legal, and personnel questions in a timely and professional manner. •Answered phones and took messages. Welcomed incoming personnel to the organization and obtained personal data and any other information needed to keep in our records. •Effective multi-tasking skills making sure every issue was resolved in a timely manner. •Created files necessary to perform daily, weekly, and monthly reports and correspondence. •Maintained 300-700 personnel files ongoing on a monthly basis.