Client Service, Project Management, Application Development, & Server Administration: • Client Service: Led and executed complex infrastructure and application development projects, including LAN, VOIP, server, and PC integration and consolidation, as well as custom and middle-tier application development. Delivered projects aligned with client business goals by accurately assessing requirements, optimizing budgets, and applying structured planning to ensure timely, budget-compliant, and IT standards-compliant outcomes. Consistently met or exceeded project milestones, achieving high client satisfaction and delivering quality project deliverables that fulfilled business objectives.• Project Management: Developed comprehensive project work breakdown structures (WBS) covering tasks, budget estimates, resource allocation, and timelines. Collaborated with stakeholders to establish clear project scope, timelines, and budgets, and maintained full transparency by tracking and reporting on progress. Ensured exceptional quality standards through tailored methodologies, adapting agile, waterfall, or hybrid approaches to suit each project’s unique requirements and deliverables.• Custom Application Developments: Oversaw the complete software development lifecycle (SDLC) for various custom solutions, including SaaS, EHR, and cloud migration applications. Drove continuous improvement by evaluating existing applications, identifying technical adjustments, resolving errors with development teams, and recommending strategic enhancements to optimize performance and system integrity.

Project Management, Reporting, Vendor Management, & Strategic Planning: • Project Management: Directed University Technology Service projects by defining business requirements, developing comprehensive work breakdown structures, and managing scope, timelines, and budgets. Successfully executed multiple project implementations and directed the transformation of key business processes through agile, incremental, and waterfall methodologies. Created and maintained the University Technology Service project portal for efficient document sharing and content management.• Project reporting: Produced detailed project reports, communicated progress and status to management, and provided essential documentation on project requirements, resource planning, budget allocation, and cost estimation.• Strategic Planning: Contributed to multi-year strategic planning sessions and drove strategic projects and initiatives in collaboration with cross-functional teams at the university. • Strategic Projects: Led major cloud migration projects and implemented enterprise solutions (Ellucian CRM Recruit, O365 SaaS, Servers infrastructure, and Identity Access Management) on AWS, Microsoft Azure, and Fisher IAM cloud platforms• Vendor Management: Negotiated with vendors for procurement, statement of work, service delivery, and project implementations, ensuring successful collaborations and outcomes.

Client Service, Contract Administration & Project Management: • Client Service: Managed complex infrastructure projects (network cabling, WAN, LAN, Server, and PC integration) ensuring on-time, on-budget delivery aligned with company IT standards. Transformed customer requirements into actionable plans, met all deadlines, and implemented necessary design/configuration modifications to satisfy end-user requirements. Monitored and upheld service-level agreements and operational-level agreements.• Project Management: Directed the development of comprehensive work breakdown structures (WBS), and accurately estimated resources, budget, and scope changes. Defined project scope, timelines, and budgets in collaboration with teams; diligently tracked progress, ensured adherence to scope, and maintained project documentation including timelines, processes, and deliverables. Used suitable methodologies (incremental, agile, waterfall) to achieve project goals.• Custom Application Developments: Managed the software development lifecycle (SDLC) for bespoke solutions, collaborating with developers to evaluate and resolve program issues. Recommended system upgrades and improvements based on a thorough analysis of existing applications.• Risk Assessment: Identified, quantified, and managed project risks (scope, schedule, quality, and cost) effectively.• Contract Administration: Executed and maintained client contracts, handling contractual changes, status reports, and deliverables documentation. Monitored and ensured compliance with contract terms, client policies, and other agreements.

Financial Analysis, Auditing, and Reporting: • Financial Analysis: Evaluated suppliers' 10K financial statements to assess business viability, providing senior management with actionable recommendations. Prepared and analyzed financial performance reports, including balance sheets, income statements, cash flow statements, and pro forma financial statements. • Auditing: Ensured the accuracy of supporting documents for supplier analysis, storing them appropriately in the required database. Validated and documented business and system processes, identifying compliance risks following established internal controls.

Client Service, Business Analysis, and Project Coordination:• Project Coordination: Monitored and tracked project schedules, work rates, resource allocation, budgets, and deliverables using a Work Breakdown Structure. Coordinated with team members to consistently meet deliverables and deadlines accurately. Created internal and external status reports for presentation to project stakeholders.• Client Service: Led the deployment of 800 desktop/laptop hardware and software refreshes, including 30 application servers, network cabling, and equipment. Prepared and presented monthly project progress reports covering scope changes, budget and cost summaries, and resource-leveling. Maintained high customer service standards by managing complaints, follow-up, and proactive updates to customers.• Business Analysis: Documented business operations with case scenarios, process flow documentation, functional requirements, and project deliverables. Defined AS-IS and TO-BE models, conducted detailed GAP analyses, and developed business process documentation. Ensured the validity of systems' functional specifications through planning and executing user acceptance testing (UAT).• Vendor Management: Coordinated and resolved technical problems with vendor support contacts for desktop computing equipment, software, networking, and telephony equipment.

Consultant: Financial Analysis, Account Reconciliation & Compliance: • Financial Analysis: Developed and delivered ad-hoc analysis and variance reports for senior management, ensuring informed decision-making.• Reporting: Conducted detailed monthly variance analysis of budget versus actual expenditures, balance sheets, profit and loss statements, and cash flow statements.• Financial Accounting: Analyzed general ledger accounts to ensure accurate reflection in financial statements. Reviewed accounting records, reports, and statements, maintaining compliance with company policies and GAAP.

Consultant: Budgeting, Planning & Forecasting, & Project Coordination: • Planning and Forecasting: Coordinated the preparation of financial budgets and forecasts for portfolio contracts, working closely with project and delivery service managers and group heads. Developed and maintained a finance database, ensuring accurate reconciliation of plans and forecast data.• Financial Analysis: Reported on monthly, quarterly, and annual IT spending against budget and prior year, identifying and interpreting revenue and cost trends. Developed transfer pricing and cost/benefit analyses to guide project managers in spending decisions. Conducted thorough cost-benefit analyses and provided detailed forecasts from IT departments. • Reporting & Risk Assessment: Prepared detailed monthly variance analyses, including budgets, expenditures, balance sheets, profit and loss statements, and cash flow statements. Created customer measurement reports by analyzing service level agreement performance, identified and quantified project risks, monitored vendor performance, and reviewed invoices for payment. Generated ad-hoc reports as required by senior management.• Financial Modeling: Developed financial models to track and analyze project capital and operating expenses, encompassing software, labor, maintenance, storage, pooled services, and vendor-related items.

IT Project Manager: Network, Software, Contract Administration, & Project Management: • IT Budgets: Prepared and finalized annual budgets based on the Annual Operating Plan, managing subsequent revisions, and reducing annual IT expenditures to align with organizational objectives.• Network Administration: Administered and supported daily operations of the network, and monitored the production environment, including Active Directory servers, network equipment, database and application servers, telephony, VOIP equipment, and LAN/WAN services.• Contract Administration: Managed and maintained client contracts, including changes, status reports, and documentation. Ensured compliance with contract terms, client corporate policies, and other agreements.• Asset Management: Reviewed and maintained hardware and software asset inventory, optimizing asset control and inventory management processes to track user identification, location, and equipment maintenance• Project Management: Developed comprehensive work breakdown structures (WBS) for project tasks, estimation, budget, resource allocation, service line agreements, scope changes, and deliverable dates. Defined project scope, timelines, and budgets in close collaboration with project teams, tracking progress and ensuring adherence to project scope. Managed all phases of the software development lifecycle (SDLC) for custom solutions in the production environment. Led internal staff in developing project processes, quality standards, and documentation.*Achievements: Reduced the annual IT cost budget by identifying underused software and reallocating unused licenses through a thorough review and reconciliation of application usage data.