Gilbert Garcia Email & Phone Number

In my position as Engineering Technician VMajor Responsibilities:Developing and implementing manual and automated test plans through shell scripts and Python utilization; collaborating with developers and software engineers to identify, resolve, and document complex technical issues using JIRA and Confluence; assisting the test automation initiative across organization and managing development tools, such as static code analysis, defect tracking, CI server, Bullseye, and Sonar while… Show more In my position as Engineering Technician VMajor Responsibilities:Developing and implementing manual and automated test plans through shell scripts and Python utilization; collaborating with developers and software engineers to identify, resolve, and document complex technical issues using JIRA and Confluence; assisting the test automation initiative across organization and managing development tools, such as static code analysis, defect tracking, CI server, Bullseye, and Sonar while collaborating with cross-functional teams.Key Accomplishments, I attained during this role:• Optimized overall performance by troubleshooting and resolving technical problems in timely manner.• Accomplished targeted goals by performing Cirrus Logic audio codecs and amps QA testing on several Desktop, Laptop, and Workstation systems running various Window OS's and Linux Ubuntu.• Known for establishing / configuring test systems for regression testing as well as validating system configuration and Cirrus Logic audio driver performance.• Ensured continuous organizational improvement by devising, scheduling, and conducting various tests, while administering health of test environments and procuring test equipment. Show less

In my position as Production Test EngineerMajor Responsibilities:Conducting systems' testing on XP, Vista, and Windows 7 operating systems across hardware platforms while ensuring compliance with standard procedures; testing various configurations and components, comprising white box and black box system testing; training overall staff to enhance overall productivity and efficacy; performing QA testing on several Desktop, Laptop, and Workstation systems with a keen focus on maintaining… Show more In my position as Production Test EngineerMajor Responsibilities:Conducting systems' testing on XP, Vista, and Windows 7 operating systems across hardware platforms while ensuring compliance with standard procedures; testing various configurations and components, comprising white box and black box system testing; training overall staff to enhance overall productivity and efficacy; performing QA testing on several Desktop, Laptop, and Workstation systems with a keen focus on maintaining quality and ensuring seamless workflow.My signature achievements were the following:• Boosted and doubled overall effectiveness while conducting strategic testing and implementing effective strategies.• Attained desired outcomes and deliverables by developing and configuring LAN/WLAN connections for network testing and communication.• Achieved organizational objectives by planning, creating, and executing innovative test plans. Show less

Austin, Texas, United States

In my position as PC TechnicianMajor Responsibilities:Managing all facets of IT operations across the organization, including computer and networking hardware evaluation and installation, technical troubleshooting, and Microsoft Exchange Server and Windows Active Directory management; forging positive relationships with key clients, staff, and business partners; delivering services for a variety of clients via telephone, E-mail, Web, and onsite as needed with an emphasis on meeting and… Show more In my position as PC TechnicianMajor Responsibilities:Managing all facets of IT operations across the organization, including computer and networking hardware evaluation and installation, technical troubleshooting, and Microsoft Exchange Server and Windows Active Directory management; forging positive relationships with key clients, staff, and business partners; delivering services for a variety of clients via telephone, E-mail, Web, and onsite as needed with an emphasis on meeting and exceeding client needs; utilizing Jira and Symantec for the administration, validation, and tracking of issues and bugs.Below are my notable accomplishments:• Improved customer satisfaction and retention by addressing / resolving problems and ensuring delivery of excellent customer service.• Sustained events documentation through service desk tickets database maintenance.• Designed and implemented effective plan for re-imaging and configuring work laptops company wide.My additional experience as Test Technician Analyst, Dell Computer Corporation; QA Test Engineer, IDT; QA Engineer, Polycom Inc; and ASG Lab Manager, Akibia Inc. Show less

Certification, Computer Programming

Bachelor'S Degree, Computer Science

Education record