Gilbert Khakhlari Email & Phone Number

Bengaluru, Karnataka, India

Aurigo is an American technology company with a mission to help public sector agencies and facility owners plan, deliver and maintain their capital projects and assets safely and efficiently.

Noida, Uttar Pradesh, India

Icreon is a leading New York based digital innovation agency. I lead product strategy, develop strategic product roadmaps and collaborate with cross-functional teams to resolve clients’ pain points, ensuring optimum client satisfaction through innovative product launches.• Defined the product strategy of an aircraft scheduling app (0 to 1), implementing automated trip-to-aircraft matching amongst others; boosting operational efficiency, revenue recapture and much more!• Collaborated with a cross-functional team (engineering, UX, product, client) to revamp an e-commerce client's UI/UX, simplifying the ordering flow, boosted bookings.• Identified gaps by conducting market and competition analysis; implemented offers personalization to increase conversions.• Launched a suggestive search feature, integrating relevance and boosting mechanisms to enhance conversions and user engagement.• Orchestrated the digital transformation of a Fortune 500 firm, revamping UI/UX, optimizing website performance; reduced bounce rate facilitating smooth user engagement.• Drafted detailed user stories/PRDs, UAT guides including wireframes for UAT demos to facilitate smooth agile development and delivery.• Managed complete agile product development cycles from requirement gathering to product delivery, and beyond including post-delivery iterative feedback loops.

Bengaluru, Karnataka, India

Ola Cabs is India’s largest app-based taxi aggregator that majorly offers ride-hailing services. I worked on improving contact centre efficiency during COVID.• Collaborated with 5 cross-functional teams, performed competition analysis, to identify 3 major PODs (points of difference), prioritizing one POD that would improve productivity of the reduced call center agents during COVID to handle the increased call/agent volumes.• Managed the concept-to-launch of a notification centre for call centre agents which included drafting PRD (product requirement document), creating Wireframes, and monitoring the FCR (First Call Resolution); observed post launch FCR improvement by 30%

Mumbai Area, India

Sterlite Tech, a sister company of Vedanta Group, is one of the leading optical fiber manufacturing companies in the world. I provided the leadership team with key business insights on the Optical Fiber & Telecommunication Industry.•Developed a first-of-its-kind Total Cost of Ownership (TCO) for telecom networks; equipped sales team with a powerful tool to close multi-million dollar deals.•Conducted quarterly financial analyses, tracked metrics such as ARPU, Gross Margin, D/E & CapEx of 30+ telco companies; crafting yearly optical fiber demand forecast plan, fueling accuracy in matching supply with demand.

Mumbai Area, India

I managed and drove Network Integration on site in two Smart City projects in India of the magnitude of USD 60Mn (INR 500 Cr).• Designed STL’s concrete telecom utility chamber to be deployed in Smart City projects using fly-ash as aggregate; reduced 30% manufacturing cost.• Supervised a team of 10+, collaborated with stakeholders, developing KPIs for project monitoring and reporting, ensuring on-time delivery.

Post Graduate Programme (Pgp) In Management

Activities and Societies: Three Point Four (club), the official music band of IIMLHighlights: - Elected as band manager of 3.4.

Bachelor'S Degree, Civil Engineering

Activities and Societies: CEA (Civil Engineering Association)Highlights: - Constructed a concrete canoe as part of 'Nautilus', the core.