Gilbert Juarez Email & Phone Number

Los Angeles, CA, US

• Increased customer communications by 15% through redesigned communications protocols at each location.
• Aided in increasing the value of the business by $500,000 in less than six months by implementing different marketing and communication systems changes.
• Oversaw projects that helped decrease customer service cancellations by 40% and saved 10% in labor costs.
• Oversaw projects that increased patient services from 30 to 90 patients per month.
• Led marketing projects that increased patient referrals by 70%.

• Oversaw quality control analysis that reduced debug errors by 20%.
• Implemented SWOT and gap analysis periodically on each feature that allowed features to meet the scope and release dates within the $50,000 budget per feature.
• Managed teams of a total of 35 members across four regions that included Asia, South America, Europe, and North America.
• Reduced software development costs by 20% through redesigning business processes on re-engineering software and implementing Scrum agile development systems.
• Conducted quality control training sessions for groups in South America, and Asia.

• Performed periodic financial analysis with SQL queries analysis that allowed to decrease overhead costs that saved the company $100,000.
• Reduced labor costs by 20% by implementing and creating an online ordering service system.
• Led the onboarding project as a project manager with a team of 60 employees that met the required scope which decreased hiring costs by 15% for 6 locations.
• Presented weekly reports representing key potential business opportunities after using Python to analyze large sets of data and reported project progress.
• Interpreted business user concepts and ideas into comprehensive business requirements and design documents for the onboarding project, and the online ordering system.

Paris, Ile De France, FR

• Collaborated with the International Youth Education Foundation to host the SeongAm International Youth Camp.
• Designed and implemented programs for students with disabilities designed to facilitate community integration.
• Designed and presented culture courses, with an emphasis to bridge cultural gaps with anti-prejudice marketing campaigns and leading events, such as the “CCAP Campaign.”

• Developed and implemented material for autistic and mentally disabled students at Baeksu Seo Elementary School each school year.
• Managed events to market the future of our department to our main sponsor, the Yeonggwang Nuclear Power Plant.
• Led curriculum presentations and negotiations for the allocation of future funding with the JLP Education Office.
• Managed International Camps for the JLP Office of Education, such as the Muan University English Camp.

I worked for the Jeollanamdo Office of Education Summer English Camp at Muan University. I designed the camp lessons and activities for the elementary school English camp. I managed the entire camp that included administration work, and the management of the staff. I worked as a substitute teacher, and game host for the night activities, as well as a dorm.

Santa Monica, California, US

Overlooked various events along with my boss, such as the “2008 The Summit.” This conference consisted of photo shoots, private concerts, conference meetings, and press interviews for the following artists: Robin Thicke, Snoop Dogg, Lady Gaga, Akon, Weezer, The Game, Pharrell Williams, and Will.i.am. Assisted in Internet promotional and product branding.

Ux/Ui

Certified, Executive & Life Coach

Master Of Business Administration - Mba, Information Technology Management

Certificate In Information Systems Project Management, Information Systems Project Management

Bachelor Of Arts (B.A.), Psychology

Tefl Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Certification, Music Business