Gilbert Kiwan Email & Phone Number

Dubai, Dubai, United Arab Emirates

Dubai, United Arab Emirates

Conducting safety investigations and finalizing delay codes to ensure that safety and compliance standards are maintained at all times.Compiling reports of ramp service failures and analyzing data to identify trends and areas for improvement, working closely with other departments to implement corrective actions.Advising and coordinating special cargo, serving as the primary outstation contact point to inform of special loads and loading positions, ensuring that all cargo is transported safely and efficiently.Monitoring stand plans for aircraft arriving and departing on AIMS, anticipating potential disruptions and working proactively with service providers to minimize delays.Identifying flight rotations with minimum ground time and coordinating with service providers accordingly, helping to improve efficiency and reduce turnaround times.

Dubai

Assisting in the day-to-day coordination of operational activities, working closely with our team of experts to ensure that we deliver outstanding service to our customers.Liaising between customers and management to ensure smooth operations delivery, proactively identifying potential issues and working to resolve them quickly and effectively.Performing administrative duties appropriate to the activities of the unit, including maintaining accurate records, preparing reports, and communicating key information to relevant stakeholders.Ensuring compliance with company standards and procedures, identifying areas for improvement and working with management to implement best practices.

United Arab Emirates

-Monitors and ensures the safe handling and transportation of dangerous goods in compliance with applicable regulations and company policies.-Leading a large team of operations staff deployed in shifts at the Dubai AirportResponsible for managing operational efficiencies, optimizing the capacity usage, conforming to safety, security standards and maintaining schedule integrity-Perform regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and work to address any problem areas identified- Ensure Cargo, Courier and Mail handling activities are undertaken in compliance with flydubai Safety and Security policies.-Monitor operational performance of various special cargo products e.g. Pharmaceuticals, live animal, dangerous goods, valuable, postal mail

United Arab Emirates

-Performance Computation for FlyDubai's B738NG fleet- Developed knowledge about the whole flight planning, which includes Aircraft Status, Payload Calculation, METARs and TAFs.- Creation and filing of Operational Flight Plans (OFP) using SABRE Flight Planning Manager under the supervision of a Senior Dispatcher.- Monitoring MEL/CDL for the operating fleet.- Coordination with Load Controllers to get the accurate loading figures for flight planning.

Dubai

Provide exceptional service to VIP, CIP, Marhaba, Shipping corporate clients, and Guest Services passengers, ensuring their needs are met and their experience is memorable.Accurately update the Operational and Guest Services System with booking requests, service provided, and complete necessary documentation to ensure revenue collection from airlines and corporate clients.Resolve customer issues related to reservations, onward connections, visa formalities, and more, to minimize inconvenience to passengers and protect the reputation of Emirates, Dnata, and Dubai.Manage the excess hand baggage counter, collect and reconcile cash, and prepare daily sales reports.Utilize various software packages such as Microsoft Word, Outlook, PowerPoint, Excel, Access, and more, to create correspondence, documents, presentations, records, spreadsheets, and databases as needed.

Bachelor Of Arts (B.A), International Relations

Flight Dispatcher, Aviation/Airway Management And Operations

Ged