Gil Magaña Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

• Co-Lead of a team of 10 Tier-2 (T2) Chronic Care Management (CCM) Member Support (MS) agents who address and resolve member inquiries ranging from registration & eligibility issues, alleged device deficiencies, device.
• Some of the day-to-day responsibilities included: assisting & supporting T2 CCM MS agent questions, addressing emails from the Client Services & Teladoc CORE teams, resolving escalations from the Tier 1 CCM MS.
• Vitalized the working relationship with our partners in the Clinical Team by holding monthly meetings to address questions the coaches may have on programs, provide updates that affect both teams and working.
• Effectively collaborated with the Marketing (Enrollment) Team to address long-standing incentive offer fulfillment issues & complaints from members by updating SF Knowledgebase articles for Tier 1 & 2 CCM Member.

Chicago, Illinois, United States

Greater Chicago Area

• Collaborated with our Local/National Resolutions Team with the goal of helping resolve any issues within the agreed upon SLA for both customers and merchants through their 3PIP, Local and Deal Edit queues
• Demonstrated high quality service & support via email, chat & Social Media in addressing & providing solutions to issues Groupon customers may have come across when using their vouchers with merchants
• Recognized customer loyalty and offered additional value & rewards to our customers while working on projects such as: Deal Recommendations, Prospect/New Customer and Gamification
• As part of Groupon For Latinos (G4L) I assisted: the NA Coupons Team in their initiative to generate a positive impact in SEM on some keywords in Spanish as well as the Merchant Team in translating their website to.
• Confidently provided our customers with “world class customer service” in the purchase, voucher redemption and refund of vouchers during our 2019 Costco 1-Year Gold Membership promotion

Greater Chicago Area

• Primary contact for families who sought online assistance through GuaranteedRate.com, LendingTree.com or our other business partners for their home purchase or refinance needs. This contact included communication via.
• Proficient in determining families’ needs and proposing suitable mortgage options based on the goals they shared during our conversations. Worked alongside our POD-based team structure to assist our families throughout.
• Licensed in 9 states to originate and process loan applications for first mortgage purchase and refinance in both conventional (Fannie Mae, Freddie Mac) and government (FHA, VA, USDA) programs
• Closed close to $3M in home purchase and refinance mortgage loans during the first 8 months on the sales floor. Established “game plans” for families whose loan applications were not approved to get them on the road to.

Rosemont, IL

• Licensed to quote and sell Auto, Home (Fire), Life and Health insurance in the state of Illinois
• Educated and informed our families of the risks associated in everyday life, and worked alongside them in managing and preparing for these unexpected risks. This was often done by bundling home/auto policies while.
• Assisted our families in responding to inquiries regarding insurance eligibility, availability, coverages, policy changes, transfers, claim submissions, and billing clarification

Cicero, IL

• Contributed to the Cicero IL branch in 2015 by bringing in $3.74M in retail deposit accounts and $251k in commerical deposit accounts
• 2015 closed retail loans $548k, 2015 closed mortgage referrals - $593k, $39k in combined retail and business credit card sales
• Demonstrated customer loyalty and retention by working closely with the BMO Harris Premier Banking team - helping to identify Premier Banking prospects in the Cicero and surrounding areas, which included a customer who.
• Managed several multi-million dollar municipal accounts and worked closely with their governing and financial boards
• Collaborated with our business partners at PayChex (Payroll Processing), Moneris (Merchant Services), American Capital Financial Services (Equipment Leasing) & ACCION International (Microfinancing) to identify small.
• Improved our branch's footprint in the area by meeting with prospects at community events or at their place of employment to enroll them for new checking accounts through our Bank At Work program - thus building a.