Gilbert Marin Castillo Email and Phone Number
I believe in being proactive and efficient on purpose, by identifying processes and practices that need to be improved, some of my achievements include:- Creation of a Dashboard for a whole department in PowerBI powered by a PowerApps and modified in Power Automate.- I created a highly automated chatbot which enabled the human resources team to decrease the amount of time and effort needed to find and hire qualified individuals. This represented a huge achievement in regards to how the hiring process was done, specifically the time saved in the hiring process changed from 80 hours to 2 hours.- I developed a dashboard which provided deep insights to our customers,this tool was interactive and fully automated which enabled the customers to check different KPIs, delivering not only a full experience but also the ability to visualize the data and make informed decisions. Also, this dashboard provided the ability to check historical data. Before this dashboard, a static excel sheet was being used.- I designed a automated chatbot which improved one of the internal processes that consisted of multiple manual and time consuming steps. This process involved multiple individuals and multiple tools, including a notebook.
Shyft Global Services
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Sr. Business Intelligence AnalystShyft Global Services Aug 2022 - PresentEscazú, San José, Costa Rica
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Business Analyst & Process Automation SupportInfotree Global Solutions Jun 2021 - Aug 2022Costa RicaContractor for a very important international company, responsible for the creation and maintenance of Power BI dashboards, maintenance of the Excel databases used by the department, creation and maintenance of PowerApps and Power Automate Tools all of them using Excel, SharePoint and SQL as Data Sources. Responsible for the collection of data required for the process of audits carried out to the department and responsible of carrying out different internal processes and keeping the Excel databases related to these processes updated using PowerApps, Power Automate and Power Query for this. Responsible for keeping the processes and databases of SLAs, KPIs, Risk and surveys updated, keeping the information up to date in the raw data and in the corresponding dashboards. -
Quality Assurance Assistant And Kpi’S AnalystConexus Group Sep 2016 - Mar 2021San Pedro, Costa RicaResponsible for the supervision of Call Center teams, Quality Assurance Assistant and responsible for the creation of Dashboards for GSK, MegaLabs, Kimberly Clark, E-Coins, on a Weekly, Biweekly, Monthly and Annual basis, of the different KPI's and SLA's required by each of the companies, related to customer service and different medical inquiries. The above sent as Dashboard in Excel, but created in R and PowerBI for personal learning and experience, as well as to improve visualizations to make new proposals to clients for their reports.I made automation improvements in the Human Talent recruitment area, through a Chat Bot, which collected answers to predetermined questions necessary to be able to filter the candidates, creating a database that sent the data clean and ready to present to CEO’s and recruiting managers, this ChatBot improved the speed of collecting candidate data by 1000%, as well as the ease of filtering it.On a personal level and because I have taken different courses related to data science, I have used and created different dashboards during this period, in tools such as PowerBI and Tableau, in order to keep the knowledge updated and improve the use of tools. -
Director AcadémicoInstituto Centroamericano De Idiomas May 2016 - Sep 2016San JoséDirector académico encargado del correcto control de la parte académica de la empresa y contratación de profesores de Idiomas y Educación Abierta.
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Profesor De MatemáticasColegio Universitario Boston Aug 2012 - May 2016San JoséProfesor de Tercer Ciclo y Bachillerato por Madurez
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Ejecutivo De Cuentas CorporativasClaro Costa Rica Aug 2012 - Feb 2013San JoséTrabajaba simultáneamente en Claro y dando clases de Matemáticas durante un tiempo.Servicio al Cliente CorporativoSoporte en Productos y Teléfonos
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Accounts SuppervisorFull Movil Sep 2011 - Jul 2012ZapoteCustomer Service Department: Responsible for the supervision of Call Center teams and in charge of the creation of an internal quality control system for the evaluation of KPI's and SLA's, which at that time was not yet implemented in the company, a system was created for the evaluation of the call center operators as well as what would be the quality standards that would be implemented for the evaluation of the calls and thus be able to show results to the direct client.In charge of making reports and Dashboards in Excel to show the monthly results of the service and the attention carried out in the call center; During the reporting process, Excel, Pivot Tables and Dashboards were used with segmentation and data cleaning.
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Quality AssuranceBac Credomatic Sep 2007 - Aug 2011CurridabatQuality Assurance Department: Advisor to ISO 9001-2008 and ISO 14001-2008, in charge of the implementation of the Quality Standard in the different departments of the company, using tools such as: the Integrated Quality Control Management System, AS400, carrying out Querys in SQL for account statements older than 10 years without having been reviewed.I participated in an organizational project which was in charge of being able to make credit card payments through ATMs, in order to simplify making payments and to maximize the number of sites to make payments in an automated way.Responsible for making monthly reports to show the anomalies and improvements made in each of the internal departments, these reports were made with pivot tables linked to different tables for a complete data presentation. -
Call Center SupervisorHm Mercadeo En Línea Oct 2006 - Sep 2007MoraviaSupervisor Responsabilities.Creation of KPIsCustomer Service
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Data Entry RepresentativeTerragaia Sa Feb 2005 - Oct 2006San JoséData EntryMarketing
Gilbert Marin Castillo Skills
Gilbert Marin Castillo Education Details
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Mathematics -
Full Stack Web Developer -
Administración Y Gestión De Empresas, General -
Matemáticas -
Administración Y Gestión De Empresas, General
Frequently Asked Questions about Gilbert Marin Castillo
What company does Gilbert Marin Castillo work for?
Gilbert Marin Castillo works for Shyft Global Services
What is Gilbert Marin Castillo's role at the current company?
Gilbert Marin Castillo's current role is Sr. Business Intelligence Analyst & Full Stack Developer - I am passionate about what Data has to teach us, informed decisions empower business.
What schools did Gilbert Marin Castillo attend?
Gilbert Marin Castillo attended Universidad Estatal A Distancia De Costa Rica, 4geeks Academy, Universidad Central (Cr), Universidad De Costa Rica, Universidad San Marcos.
What are some of Gilbert Marin Castillo's interests?
Gilbert Marin Castillo has interest in Social Services, Children, Lectura, Civil Rights And Social Action, Redacción De Un Libro, Education, Environment, Animal Welfare, Nuevas Tecnologías, Arts And Culture.
What skills is Gilbert Marin Castillo known for?
Gilbert Marin Castillo has skills like Banca Privada, Microsoft Excel, Microsoft Office, Microsoft Windows, Iso 9001, Iso 14001, Querys, Ibm As/400, Cumplimiento De Normativas, Cumplimiento De La Normativa Medioambiental, Customer Service, Project Management.
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