Gilbert Marzon Email & Phone Number

26 Ovata Drive Tullamarine Vic, 3043 Australia

Australia

• Performing periodic maintenance on UV Inkjet Label Press, making sure machine is in good and working condition.• Carried out machine and front-end Installation and Operator training of UV Inkjet Label Press.• Provide good quality customer service, and build constructive and productive relationships with the customer.• Maintain good moral working attitude towards colleagues, managers, dealers as well as customers.• Manage spare parts, maintain most common used parts availability to keep machine up time in the heights level.• Conducting Firmware, Hardware and Software (Front-End) upgrade.• Expertise on Computer Hardware & Software troubleshooting.• Good understanding on UV Inkjet printing technology. • Expertise on Operating System, Workflow System, Software and Hardware RIP and colour management• Happy to learn new technologies, skill development to provide effective service support to the customer.• Responsible on factory level technical escalation, communicate technical issues to manufacturer, warranty claiming, • Strong troubleshooting skills on Mechatronics, Electronics, Electrical, Mechanical and Pneumatic.• Coordinate to sales, provide effective technical advice to meet customer’s requirements.• Comply on work health and safety protective gadgets.• Provide phone and remote customer support on hardware and software related issues.

Melbourne, Australia

• Provided Remote and On-site Professional Technical Support on CTP/Plate Processor, Workflow System Software Front-end Software including RIP Software.• Conducted Electro-mechanical, Electrical, Pneumatic and Electronics Troubleshooting.• Conducted Computer To Plate Machine Installations including Frond end Software, Plate Processor.• Carried out Preventive Maintenance on Plate Processor and Computer To Plate Machines.• Carried out Operator Training on CTP/Plate Processor, Front-end Software Basic and Advance.• Expertise on Pre-press Workflow Software System Installation and Configuration• Provided after sales Support to all Pre-press Devices, Workflow System, Front-end, RIP Software.• Escalated Technical Issues to Suppliers and Coordinate Ideas to Produce Concrete Solution.• Coordinated Customer’s Concern to Service Manager and Developed Professional Solution.• Assisting Sales Reps on Product Demonstrations.• Implemented process on creating raw file for Optimum Image Color Quality.• L1/L2 Technical Support on Front-end software, Workflows Software System, RIP’s.• Expertise on Plate Calibration using Precision Tools.• Responsible for Proof to Offset Press Color Calibration (Color Management)

Melbourne, Australia

• Assisting Field Engineers across ANZ, to develop their technical knowledge in Pre-press Machines and Workflow System Software, Front-end, RIP Software.• Collaborate to Sales Reps, Service Manager and Managing Director.• Escalated Issue to supplier involving Factory Level Technical Inquiries. • Assisted Sales Reps Developing Potential customer and provide best possible solution.• Organizing Pre-installation documents involving power point rating, machines foot print, measurements and safety.• Address Technical inquiries from Field Engineers and Customers Remotely.

Manila, Philippines

• Carried out on call technical service support on Computer To Film (CTF) and Front-end.• Conducted Electro-mechanical, Electrical, and Electronics troubleshooting on Computer To Film/Plate machines.• Carried out Machine Installation and Operator Training for CTF / CTP devices • Level 1 & 2 technical support of CTP devices such as Kodak Trendsetter, Magnus, ECRM CTF/CTP Mako series, Stingray63.• Conducted machine Preventive Maintenance Service.• Conducted Film/Plate Calibration, Configured processor to produced good quality plates.• Strong knowledge on Native File and Graphics Application Troubleshooting.• Assisted sales representative on product demonstrations.• Conducted Inkjet Proofer and Paper Color Calibration to match Press standard color output, generate ICC Profile on both Proofer and Offset Press for Color Management.

Manila, Philippines

• Provided professional onsite technical support on all Macintosh products such as Imac, Power Book Pro series, G3 Desktop/Mini Tower, G4/G5 Mini tower etc.• Level 1 & 2 technical support of Computer to Film device (CTF), Film Processor and Microtek Flatbed scanner.• Calibrated Film using precision device, and configure film processor to produced good quality film output.• Demonstrated computer networking Mac and PC for jobs submission.• Implemented procedures on graphic art applications such as Photoshop, Illustrator, Corel Draw, on creating raw file ready for Raster Image Processing (RIP).• Strong knowledge on Electronic file and Graphics application troubleshooting.• Conducted Heat Transfer Ink proofer calibration to match Offset Press printing production.• Involved on parts quotations, RMA and Inventory.

Associate'S Degree, Computer Engineering Technology/Technician

-Basic and Advance Electronic. -Power supply, DC Inverter (12Volts DC) charger design and troubleshooting -Computer Troubleshooting.

Practical Electricity, Electrician

-Building wiring Interior and Exterior. -Basic Electronics. -Industrial Electrician, Motor, Circuit Breaker, Relay switch isolation.