Gilbert Orejuela Jr Email & Phone Number

Huntington Beach, Ca, Us

Orange County, California, United States

Subject matter expert in application management from interview to funding, income calculations, loan restructuring, documentation requirements, and creative problem resolution.Policy documentation and company standards for processing and training manualsElite Processor Certification and Program implementation, new program development and roll outProcessor interviews and branch recommendationsProcessor training, onboarding, and interface subject matter expertHMDA Compliance Officer, QuestSoft Report Processing, problem and compliance origin identification and resolution

Costa Mesa, California, United States

• Partner with Sales to ensure mortgage applications are originated efficiently so that loans are in compliance with all Company and regulatory requirements, especially as it pertains to processing• Train, develop, and enhance performance management for a team of Processors, meeting with them on regular basis to ensure open, productive communication.• Review files for compliance with underwriting guidelines, and state and federal reporting guidelines• Manage pipeline priority list• Speak to clients and update them on their application in process • Ensure all loans advance on the established timeline in order to close on time • Maintain a positive work environment by developing helpful relationships with additional team stakeholders: mortgage loan officers, mortgage servicers, underwriters, and mortgage operations manager/branch managers to ensure a smooth loan process

Santa Ana, California, United States

Orange County, California, United States

Placentia, Ca

Provide mentoring and coaching to support staff to better handle their roles for optimal performance while also seeking to implement new policy and procedures to ensure streamline processing and file completion. Oversee the maintenance and management of the pipeline for loan processing department.Carry out day to day supervision of loan processing area and process personal files.Hold the position of a Coach, Team Leader and Mentor to a team of processors.Accountable for the results from individuals and department results.Active maintenance of pipeline reports, documenting and monitoring applications, loans funded, declines, withdrawals and ensuring Calyx point files/loan records are property updated.Manage work-flow and set employee goals and quotas as needed.Leverage on an excellent supervisory skill while working on special projects that relate to loan processing arena. Implement changes, and serve as a subject matter expert on loan processing issues.Review and update company AML policies and procedures, as well as hiring practices and screening. Build a strong relationship with vendors, escrow companies, title companies, and partners.Obtain new and maintain current lender relationships, including broker applications, yearly recertification and ensure financial and regulatory information is updated as neededPromptly update and document monthly financial reports, including Balance Sheet, Profit & Loss statements, and Loans Funded. Ensure and maintain licensing and regulatory financial reports are filed and present including: NMLS quarterly call reports, annual CFL Reports (DBO), and update sponsorships.Ensure renewal and maintenance of surety bond documentation.Created virtual and secure server, networked all office computers, created centralized file systems, and assist with day to day computer issues.

San Francisco, Ca

Successfully managed five branches as subject matter expert and active member in supporting branch growth and goals to ensure sound operational understanding and implementation of operational procedures (Four In-stores & one Campus On-site).Carried out analysis and actively coached branches on current & optimal cash levels depending on traffic, holiday, and customer needs, assisted in shipping and ordering of cash.Ensured successful results in each branch in areas of compliance and loss control through employee training and direct monitoring of tasks.Recommended management on organization and workflow & acted as primary resource for branch personnel to clarify and verify operating procedures and policies.Ensured successful Retail Quality Assurance Reviews (Corporate Audits)Provided assistance in Employee onboarding which ensured training requirements were set, as well as proper procedural compliance with new employee forms, disclosures and acknowledgments.Identified negative and positive trends, reviewed branch financials, review losses and researched recoveries and discussing them with management to prevent or continue behaviors.

Lakewood, Ca

Developed new businesses and expand existing customer relationships.Assessed and handle customers’ banking needs, obtain and processed customer/account information and sold bank deposit and loan products and services. Referred clients for brokerage products to Financial Specialists or appropriate Financial Consultants/Partners.Spearheaded activities such as consumer loan origination and closing, account opening, safe deposit transactions, escalated customer issues and problem resolution, and branch opening and closing.Made certain of proper cash levels in ATM teller and ATM balancing on a weekly basis.

Ontario, Ca

Oversaw supervisory duties and coordinating main sales associate which successfully ensured banking center goals were achieved and exceeded.Utilized an excellent marketing expertise in offering and selling financial products and services to both consumer and small business customers. Established, developed, retained and deepened long-term relationships with current and potential customers in the community.Performed customer services requests and supported other sales associates as needed, opening and closing the branch, verifying teller end of day, vault counting and balancing.

Ontario, Ca

Built a strong and long lasting relationship with customer which successfully fostered customer satisfaction and retention.Carried out basic customer/business transactions while also identifying customer problems and providing effective solution.Adhered strictly to regulatory requirements such as Anti-Money Laundering and Bank Secrecy Act policies.

Successfully carried out tasks such as ringing up customers, alphabetizing CDs, DVDs, and books and also placed products in appropriate locations.Utilized an excellent customer serviced expertise when assisting customers find their selection either in the store or through special ordering and cross selling viable merchandise.Oversaw the closing and opening duties such as returning sales floor back to visual standards.