• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable law, rules, regulations and adhering to policy. Assists in the remediation of audit and regulatory feedback on the data quality program• Accountable for understanding, creating and documenting systems, data flows and data quality rules driven from the profiling and assessments of critical data• Devises methods for identifying data quality patterns and trends in available data sources• Build workflows for data quality assessments and measurement of critical data utilized by Citi strategic systems and process supporting Citi Global Functions and Sectors • Responsible for the reviewing, analyzing and disposition of the results of those measurements as well as providing details and summary reporting of the same• Identify critical data elements, date quality rules, thresholds, and other business requirements • Design/analyzes moderately complex and variable issues with substantial potential impact • Interact with business and technical staff who support the Global Functions, ensuring the data quality scorecards are measuring fit for purpose data• Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function• Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information • Defines strategies to drive data quality measurement, produce data quality dashboards and reports, and implement data quality strategies to effectively govern data and improve data quality • Works with data quality partners and Technology teams to identify and implement data quality tools

• 90% Quality Assurance, 85% Quality Control, 1.2 case completions per day • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency• Perform KYC tasks, including monitoring and tracking of KYC records and Appendix readiness, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due• Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews • Investigates and monitors financial activity and transactions that appear to be suspicious• Monitoring cross border transactions, monetary instrument logs, and SPF activity• Update and review forms according to according to local regulation requirements and work with Compliance to expedite documentation review• Ensure all information and documentation comply with local regulations and Citi standards • Follow up with clients to ensure information is received by due date• Maintain and monitor the process of approving KYC Records and Appendix with all associated parties to ensure timeliness and accuracy • Participate and assist with the organization of weekly meetings and calls to discuss “sustainability and Remediation” population • Coaching and training of new analyst

• Drive client satisfaction through delivery of exceptional client experience, acquire new relationships and deepen existing relationships through the presentation of relevant products and services• Grow your assigned book of business by leveraging inbound and outbound interactions with new and existing clients to share the Citi value proposition, uncover stated and unstated client needs and transform service transactions into sales/referral opportunities• Deepen existing client relationships by investing time getting to know your clients, transforming these learnings into meaningful recommendations, and staying connected beyond the point of sale• Leverage phone, e-mail, and video channels to perform regular customer outreach including outbound sales, follow ups on pending recommendations and services, and proactive check-ins; maximize the effectiveness of these calls through appropriate planning and prioritization• Recognize transaction needs of clients and educate clients on service and digital channels for aiding with self-service• Cultivate relationships with partners, including Small Business, Home Lending and Personal Wealth Management, enabling you to fulfill or provide appropriate referrals to meet client needs • Invest in personal development and provide peer mentoring as appropriate within the team• Understand and comply with Citibank policies, standards, and procedures to ensure the security of the bank's and clients' assets• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

• Partner with team to make every entrance into the branch a warm and welcome one• Assist bankers and partners in maintaining customer relationships• Educate clients on how to use our digital platforms to bank and invest when, where and how they want• Build partnerships with local businesses to build the brand in the local market area through strong community involvement• Build relationships by promoting a client/customer centered organization and proactively addressing customer needs• Create an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture• Address client issues promptly and effectively• Manage and coach branch employees to engage customers• Actively identify, coach, develop, motivate, and support employees so that they can provide superior service to every customer• Work with Branch Ambassadors (to identify customer needs)• Bring out the best in team members by providing training, coaching, and motivating them to become strong culture carriers and collaborators between all lines of business• Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures, and processes• Drive deposits & investments growth for the branch• Create branch-specific strategies to grow the business• Use reporting to identify high potential and at-risk customers• Leverage and understand the generated Branch Scorecard to identify drivers and strategies to be successful• Partner with Ambassadors in cultivating new and existing deposits• Create strong partnerships and work with branch partners, including Financial Advisors, Home Lending and Business Banking, to grow deposits and investments• Improve revenues, expenses and grow the business, while exceeding customer expectations

• Support achievement of adequate BOA/BAR branch audits. Focused on Compliance Management Program (CMP) components and Anti Money Laundering (AML) priorities. Minimizing all controllable losses (e.g., cash, policy violations, and internal fraud.) Perform drafts on Suspicious Activity Reports and Currency Transaction Reports. • Serve as CMP SME Team regarding Operations, Policy, and Procedure- Monitor and execute ambassador difference Policy.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving situations as they present themselves. • Drive digital influence and provide alternate channels adaptation by educating our associates and customers. Engage customers in conversations around new technology; motivate to learn new technology and apply it to achieve objectives.• Mentor new Ambassadors. Conduct training on new policies, products, and procedures. Complete complex transactions and demonstrate mastery of Ambassador application transactions and processing Ambassador (Teller/Banker) operations. Give direction and feedback to others to increase their knowledge and performance.• Ensure effective ambassador cash, consignment items and access (e.g., keys, combos) control practices are maintained. Responsible for cash management, controls and assist other ambassadors with accuracy in cash handling and balancing. • Manage compliance and risk events to prevent regulatory, operational, financial and reputation risk to the organization.• Work with Ambassador team to exceed customer service expectations. • Point of contact for training and public relation activities (community service)• Vault and ATM custodian• Branch Scheduler

• Provided professional teller services to the bank’s customers by promptacknowledgment of the customer, maintaining a friendly and courteous demeanor,ensures customer satisfaction on transaction requests and presents a professionalimage.• Accurately and efficiently completes customer transactions, including but notlimited to, cashing checks, receiving deposits, savings account transactions,change orders, processing transfers, loan payments, redeeming bonds, cashadvances, selling travelers checks, cashier’s checks, and money orders, stoppayments and wire transfer requests.• Follows department policies and procedures, regulations, and security procedures,completes necessary documents and maintain customer confidentiality.• Accurately and efficiently completes Currency Transaction Reports and Reg CCforms.• Responsible for achieving performance standards for referrals and cross-sell ofproducts and services to achieve bank growth objectives.• Processes mail, night depository, and ATM deposits.• Balances cash drawer and maintains control and accounting of the bank’s cashassets.• Assists the supervisor in completing special day-end processing and daily reports.• Performs, at the request of branch management, deposit services and other clericalduties based on branch staffing requirements.

• Business Networking via outbound calling, establishing large scale commercial accounts. • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. • Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates. • Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation. • Training and supervision of Cashiers, Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures. • Coordinating immediate pre-screening of all applicants by store management• Assisting customers with and returns• Operating scanners, scales, cash registers, and other electronics. • Bagging or wrapping purchases to ensure safe transport. • Resolving complaints, processing refunds and exchanges.