Gilbert Reed Email & Phone Number

Garner, North Carolina

Raleigh, Nc

•This was a promotion from Revenue Officer I to Revenue Officer II/Team Lead Supervisor; Increase was received in both areas of compensation and responsibilities•Use excellent managerial and interpersonal skills to motivate and supervise a team of 6 representatives in Tax Compliance(filing and repaying of business and individual income tax schedules)•Resolve escalated tax inquires and review ROI daily task to ensure optimal productivity is achieved•Approve deputy assessments and… Show more •This was a promotion from Revenue Officer I to Revenue Officer II/Team Lead Supervisor; Increase was received in both areas of compensation and responsibilities•Use excellent managerial and interpersonal skills to motivate and supervise a team of 6 representatives in Tax Compliance(filing and repaying of business and individual income tax schedules)•Resolve escalated tax inquires and review ROI daily task to ensure optimal productivity is achieved•Approve deputy assessments and responsible person templates for collection of tax monies•Approve time off leave request from representatives and ensure office has adequate workers scheduled at all times•Conduct monthly meeting to outline weakness and strengths for each rep and the team as a whole•Analyze productivity output on a monthly basis to evaluate each representatives’ performance Show less

Raleigh, Nc

•Maintained monthly collections of more than $120,000 per month; responsible for past due payments as well as current tax payments•Resolved tax inquires and provided assistance to taxpayer’s on tax preparations•Secured delinquent tax returns from individuals or business firms according to prescribed laws and regulations•Reviewed sensitive tax information for simple liability adjustments and corrections•Investigated past due tax cases referred by agency auditors•Used high… Show more •Maintained monthly collections of more than $120,000 per month; responsible for past due payments as well as current tax payments•Resolved tax inquires and provided assistance to taxpayer’s on tax preparations•Secured delinquent tax returns from individuals or business firms according to prescribed laws and regulations•Reviewed sensitive tax information for simple liability adjustments and corrections•Investigated past due tax cases referred by agency auditors•Used high level of professionalism to confer with individuals or business representatives by telephone, correspondence, or in person to determine amount of delinquent taxes and enforce collection•Examined and researched taxpayer’s assets and liabilities to determine best course of action for resolving tax problems•Utilized financial knowledge to breakdown and analyzed credit bureau reports•Ensured liens are prepared and filed adequately on credit bureau reports to protect the states interest •Utilized company resources and tools for locating delinquent taxpayer’s, researching place of employment information, researching real property ownership (known as: “Skip Tracing”)•Determined if criminal action is necessary; serve as a witness for the state of North Carolina district attorney in criminal proceedings Show less

Norfolk, Virginia

•Used excellent managerial and interpersonal skills to motivate and supervise a team of 14 representatives in debt collections •Coordinated with Director of Operations and Human Resource Department on issues with representatives•Participated in the hiring process by conducting interviews and giving recommendations to Human Resource Department•Interacted with clients on credit inquires, repairing of their credit history, and resolving outstanding debt•Utilized financial knowledge… Show more •Used excellent managerial and interpersonal skills to motivate and supervise a team of 14 representatives in debt collections •Coordinated with Director of Operations and Human Resource Department on issues with representatives•Participated in the hiring process by conducting interviews and giving recommendations to Human Resource Department•Interacted with clients on credit inquires, repairing of their credit history, and resolving outstanding debt•Utilized financial knowledge to analyze credit bureau reports and determine payment eligibility/negotiate settlements•Reviewed Statue of limitations to determine if legal action was capable within the state laws and then make strong decisions about the need for legal course of action. •Utilized company resources for located delinquent clients, researching place of employment information, researching real property ownership (known as: “Skip Tracing”) •Analyzed productivity output on a daily basis to evaluate each representatives’ performance•Controlled team expenditures to ensure that they maintained profitability at above a price floor that is set by company president•Ensured that company expectations and Fair Debt Collection Practices Act were met by collection representatives to help minimize company liability Show less

• Utilized superb customer relation skills, interacted with customers on inquiries and sales •Processed new season ticket orders and ensured that season ticket renewals were completed accurately and on time•Educated customers on alternate events and additional services to increase sales (up sales techniques)•Used state of the art computer technologies to provide customer services to the public •Utilized administrative skill sets to conduct record keeping and filing

•Safeguarded client sensitive information used in the preparation of tax returns•Educated the clients on the financial products and services that were offered•Assisted tax professionals with preparing client tax returns •Completed project tasks that were assigned by the intern supervisor/office coordinator•Completed marketing tasks for the office to raise awareness in their geographic location•Scheduled appointments for first time clients and established new appointments for… Show more •Safeguarded client sensitive information used in the preparation of tax returns•Educated the clients on the financial products and services that were offered•Assisted tax professionals with preparing client tax returns •Completed project tasks that were assigned by the intern supervisor/office coordinator•Completed marketing tasks for the office to raise awareness in their geographic location•Scheduled appointments for first time clients and established new appointments for the following tax year Show less

Education record

Taught how to execute the 7 step psyop process and complete all the duties of my 37F mos.

Education record

B.S., Major: Finance / Minor: Sports Management

Activities and Societies: •ODU Finance Club •Minds Above Progress (M.A.P) •To Respect, Unite, Support, and Teach the community (T.R.U.S.T).