Gilbert Rico Email & Phone Number

By leveraging tech, we are leading our Plasma Center teams and systems to improve the employee and donor experience.• Managed and led center managers and center leadership teams at multiple sites• Operations and Quality Assurance Manager with direct supervision of employees performing standard operating procedures (SOPs) and Good Manufacturing Practices (cGMPs) • Achieved a Zero 483 successful FDA audit and license for Corsicana and multiple plasma centers• Scaled and improved processes at multiple new center sites• Optimized operations with data analytics tools, Power BI • Achieved production KPIs at multiple plasma center sites• 15+ years of management experience in cGMP and FDA manufacturing health environment sites• Improved processes, systems, and team performance at both current and new locations

Working for a company that cares about Employees, Donors, Quality, and the Community.We are transforming the Plasma Industry with our new Buoy platform. We are building centers and surpassing expectations.

Austin, Tx, Us

*Manager of the Houston Aldine plasma donation center. *Building teams to transform the donor experience and provide great customer service.

The Woodlands, Texas, Us

• Managed and improved Regional EHS Systems and new employee Safety orientation. • Performed OSHA safety training for employees in Spanish and English.• Travel consisted of 90% in the field covering 13 major cities and municipalities conducting field audits. • Responsible for the Region of Texas and Louisiana training180 employees divided into 20 crews of 9.• Reduced lost time and claims by half from 2019 to 2020.• On-call 24 hours a day 7 days a week to perform incident and accident investigations.• Audited and inspected Safety work processes in construction, PPE, confined space, H2S, sewer lines, a liner Wet Out Factory, excavations, and water lines.• Performed commercial vehicle and heavy excavator equipment inspections and loss investigations.• Monitored DOT compliance and GPS driving behavior on the Reveal Manager Fleetmatics app.

Sant Cugat Del Vallès, Barcelona, Es

• Manager of a Blood Plasma Center consisting of 57 employees.• Coached a Plasma Center from last place to first place in region 6 Gulf Coast Texas to Florida.• Grew the center from 980 donations weekly to 1746 donations weekly.• Reduced turnover from 68% to less than 32% in one year and improved Cost Per Liter.• Provided excellent customer service to increase the Unique Donor base from 880 donors to 1574 donors.• Improved collection Yield from .807 to .824 by implementing better company practices.• Improved no plasma donations and cut in half the Red Blood Cell loss.• Reduced safety incidents by half in one year by developing a culture of Behavioral Safety reinforced through daily PPE safety inspections and bloodborne pathogens training to eliminate needle sticks.• Increased production by 32% for 2 years straight as competitors grew from 7 centers to now 15 plasma centers in Houston. • Improved Key Performance Indicators Quality of Production Center score of 78% to over a 90% score “A” monthly average achieving every quarterly bonus and every yearly bonus.

Fort Worth, Tx, Us

• Created and managed the first environmental department for oil and gas exploration in the Ozona TX. • Responsible for EHS inspections in production, completions, drilling, Plug and Abandon, monitoring and reporting for air, water regulations, hazardous waste, air emissions permitting, tank battery permitting, federal, state, and local environmental regulations.• Performed site inspections for 998 wells, soil, water, lab testing, and recommendations for compliance.• Thorough understanding of permit requirements, PBR, Standard, Non-Rule, JJJJ, OOOO, Greenhouse Gas monitoring, and reporting.• Performed site due diligence, managed spill prevention programs, remediation, and waste management.• Responsible for NGL compressor engine testing and compliance for EPA, TCEQ, RRC.• Experience in oil and gas upstream and midstream gathering and NGL production.• Operator experience in oil and gas production, sales, and construction.• NORM surveyor Certified, and Water Recycle Plant inspector performing NORM surveying of waste solids in the process.

• Oil and gas operator in production field work, training, maintenance.• EHS Operator responsible for compressors, Dehydration Units, Amine Unit, pipelines, spill prevention, and remediation of oil releases.• Managed production of horizontal wells on gas lift injection system.• Performed daily chart and meter reads for 38 wells, and 5 compressors.

• Bilingual Spanish Manager in sales and claims for 14 Insurance Companies.• Benefits Advisor, Risk Manager, EHS Programs Manger, and Workers Compensation programs.• Created and implemented business strategies to double agency sales every year.• Analyzed and managed quote to close ratio to improve return on investment and increase profits.• Advised potential customers in US and Mexico regarding insurance needs.• My agency consisted of more than 1400 customers.• Hired, trained, and managed agency insurance producers.

Woodland Hills, Ca, Us

• Developed an insurance business that sold Farmers Insurance and custom packages.• Auto, Home, Life, Business, Mutual Funds, Workers Compensation insurance products.• Responsible for Claims Management, new customer recruiting, Sales, and Marketing.• Grew a new insurance agency with zero customers to more than 1400 customers.• Financial Services Representative with Series 6 and 63 Uniform Securities Agent State Law Exam licensure with FINRA and Securities and Exchange Commission.• Environmental Health Safety and Risk Advisor for Commercial accounts developing safety programs to qualify business accounts for insurance discounts.• Achieved the Farmers Insurance Blue Vase award in 2005 for life insurance sales.• Achieved the Farmers Insurance Legends award June 2008 for auto insurance sales only 2.6% out of 45,000 United States Farmers Insurance Agents met this goal.

• Managed a plasma center with an FDA license achieving a zero 483 no observations inspection score.• Responsible for audits, training, efficient staffing, disciplinary actions, performance reviews, center budget, KPI’s, cost per liter, SAP.• Center Environmental Health Safety Manager and Operational Excellence Change Leader.• Led quality control of the plasma collection process.• Responsible for marketing, recruiting, and retention of plasma donors.• Doubled production in 2000 fiscal year by improving quality and production processes.• Managed 17 employees and 4 contract cleaning crew.• Managed compliance regulations for FDA, GHA, OSHA, CLIA, QPP, cGMP following SOP process.• Managed risk of donor center liability, plasma donors, healthcare employees, lab testing, plasma shipping.• Coached employees and led them to obtain the first German Health Authority License in the center's 20yr history to manufacture life-saving medicine for use in Europe and the United States.

Bachelor'S Of Science, Kinesiology (Health) And Math

Business Development, Insurance, Financial Services, Sales, And Marketing