I’m a relationship architect and growth catalyst, dedicated to transforming client experiences into success stories. At Bookkeeper360, I managed a dynamic $6 million portfolio, not just boosting sales by 20% but also crafting personalized interactions that led to a 10% increase in contract renewals and enhanced customer satisfaction.During my time at Tentho, I became the go-to problem-solver for over 250 financial services clients, resolving 90% of issues on the first contact and achieving a remarkable 15% retention increase. My knack for refining service processes sparked a 75% surge in customer feedback, creating a cycle of continuous improvement.At Chill-N Nitrogen Ice Cream, I didn’t just lead; I innovated. I reduced waste by 20% and sped up customer service by 30%, fostering cross-departmental collaboration that boosted employee contributions by 25%.With a BA in Communications and a Minor in Business Administration, I blend strategic insight with hands-on expertise in Salesforce, HubSpot, and various productivity tools. Fluent in both English and Spanish, I’m passionate about empowering customers and driving organizational growth. Let’s create extraordinary client journeys together. Competencies: Conflict Resolution, Adaptability, Communication, Empathy, Project Management, Interpersonal Skills, Detailed Oriented, Active Listening, Proactive, Relationship BuildingIn my free time, you’ll catch me wrestling with my two boys, making memories with my family, or enjoying some friendly competition on the soccer field!I also like meeting new people over a cup of coffee. Feel free to reach out to me via LinkedIn or to my email gilbertruizg@gmail.com