Gilbert Sitjar Email & Phone Number

Dubai, United Arab Emirates

Individual Medical Insurance

United Arab Emirates

Claims:Assisting clients for all claim-related inquiries.Liaising between the Garages, Insured members and theInsurance company to ensure seamless procedure.Following up and making timely reminders throughphone calls, emails and WhatsApp.Registers motor insurance claims via various channels(email, online, whatsapp)Determines claim eligibility of claim via thorough vettingprocess.Independently manage client queries and concerns andprovide necessary claims, processing updates.First notification of loss for-motor claimsPoint of contact for call center claims teamMotor Policy issuance for for both new business andrenewal cases:Ensuring that each policy is issued under the the agreedguidelineConstantly getting updates to ensure that I am able toutilize the insurers'portals efficientlyHandling After-sales requests:Processing accurate policy delivery, endorsements,policy extension.Issuing Orange Card Cert.Generating vouchers and handling escalationsMonitoring of tracker through CRM on accurate andtimely manner:New and closed claim cases.Number of policy issued.Endorsement requests sent to the Insurer.

United Arab Emirates

Medical Insurance and Travel Insurance AdvisorPresent quotations to the client in a prompt and accuratemannerTake inbound and outbound calls to ensure generatingmaximum businessAssisting walk-in clients on a face to face basisHandling objections to ensure closing the businessDo administrative tasks and follow company's workflow

Philippines

Coordinates with customers for payment follow upagainst their overdue invoices through phone calls andemails.Provide the management on collections, bad debts andpast dues. Helping and assisting customers or accounts person withthe disputes or any queries about their Statement orInvoices. (Credit Note)Creation of Statement of AccountPayment Processing

Philippines

Maintain quota by reaching or exceeding target throughcollecting bills from Card holders(Visa, MC and Amex).Up selling to upgrade credit cards and provide customersatisfaction over the phone inbound and outbound allover U.S State mini Miranda. Ensure that given target isachieved. Ensure that all Cardholders are kept satisfied.

Philippines

Sourcing clients, prospects and referrals through call andemail who works in Petroleum, Oil and Gas industry.Ensures that 25 good leads were provided on a dailybasis.No less than 12 event tickets were sold every week.Assisting client's on all their challenges pertaining to theevent arrangement.

Bachelor Of Science - Bs, Information Technology

Education record