Monitor and administer LAN, WAN and voice network infrastructure ensuring high availability and seamless operations for over 600 users.Manage network security solutions, including firewalls, VPNs, and Network Access Control (NAC), to safeguard network integrity and protect sensitive data.Detect, analyze, troubleshoot and resolve network faults, outages, performance issues and anomalies in real-time while making necessary escalations to ensure resolution within set SLAs.Configure and deploy network equipment, including routers, switches, and firewalls, to enhance network security and performance.Planning and implementing network upgrades, migrations, and repairs to improve network performance and availability.Defining and implementing network policies and procedures to improve network security posture.Implementing client-level security configurations to minimize host vulnerabilitiesCollaborate with ICT services providers to ensure the Service Level Agreements (SLAs) is maintained and adhered to and enforced penalties for any instances of service level non-compliance.Keep an accurate inventory of network devices, systems, and services, while overseeing the control and documentation of LAN equipment changesDevelop and conduct periodic security awareness training for end-users to improve security, awareness, posture and reduce incidents.Partner with cross-functional teams to develop security incident response plans and procedures.Prepare and review daily, weekly, and monthly network performance reports, providing actionable recommendations to optimize network efficiency and reliability.Conducts regular data backups and implements business continuity and disaster recovery plans to ensure data integrity and system availability

Supported Government common core network (GCCN), end users’ software and hardware.Diagnosed and resolved service requests and cases that have been assigned by senior ICT personnel.Supported the rolling out of digital literacy program and digitization program to land registries across the country.Installed, configured, and monitored servers, conducted regular data backups, and implemented business continuity and disaster recovery plans to ensure data integrity and system availability.Performed windows and Linux servers’ installation, configuration, and monitoring.Repaired and upgraded hardware, software, and peripheral equipment in liaison with the vendors for services or major fixes.Carried out user trainings exercises and developed manuals to raise awareness of staff to new and effective use of ICTs, new tools, and information available and other useful ICT information

Supported network infrastructure and end user hardware and software. Supported internal applications such as Land Information Management System and Land Settlement Fund System(LSF).Actively involved in the analysis, design, testing and implementation of Land Settlement Fund System(LSF) to ensure that technical and non-technical requirements are met.Carried out user trainings and exercises and develop manuals to raise awareness of staff to new and effective use of ICTs, new tools and information available and other useful ICT information.Diagnose and resolve service requests and cases that have been assigned by ICT personnel.Implemented client-level security configurations to minimize host vulnerabilities.Configured and rolled-out of new equipment and applications to computers on the network

Trained on:1. Information Storage and Management 2.Cloud Infrastructure and Services.3. VMware virtualization4. Storage Area Network (SAN)5. Big Data and Analytics

Software developer.Developed swahili learning game for standard one learner