Gilbert Campos Email & Phone Number

Texas, United States

Dallas, Tx, Us

Z/OS Mainframe operations, batch applications break/fixDEC, Desktop and POSIdentity Management Service Desk supportEarned Z/OS credential.ITIL-trained.ServiceNow SME and trainer.IDM Certification.Cross-functional global delivery support.Developed training documents.Increased productivity and reduced errors by leveraging individual and team training.Led a group to certify and earn a Z/OS credential.Mentor and trainer.

Dallas, Tx, Us

- Earned a z/OS digital credential / certification. Led a group to train, test, and receive the credential.- Presented IT leadership with information on the new IBM redesigned pricing structure to reduce costs.- Enabled ServiceNow team readiness. Self starter, up-skilled to SNow SME, learned the tool, designed views and dashboards then provided cross-functional individual training.- Attended UIPath developer training.- IDM certification.Leadership distinction/recognition.Ideation distinction/recognition.Process Automation/Innovation.Fundraising Committee leadership.- Cross functional training and global delivery support: Various IT Service Desk functions including, Security, PC and peripherals, System and desktop application support and POS.- Authored several documents for training and recovery purposes.- Created training videos for the IT Service Desk.

Hospitality, Lector, Extraordinary Minister of Holy Communion, Catechist, Music Teacher.Member Knights of Columbus Council #16375: Assembly #2799.Volunteer greeter SOUTHLAKE FOCUS GROUP

Noida, Uttar Pradesh, In

Trained and mentored 10 HCL analysts on the PepsiCo account to provide outstanding customer support and proactive system monitoring for actionable events and faults. Training included hardware problem correction by engaging the hardware vendor and Technical support team while providing highly detailed incident descriptions in HP Service Manager with correct classification and assignment per established procedures. •Escalations to management for major incidents with correct classification. •Proactive monitoring of the system health and escalations during severe degradations. Input to management and Technical Support team when inquiries arose for current open tickets related to overall health. •Call intake from clients requiring immediate attention to high severity issues and rapid engagement of management and Technical Support team. •System shutdown, IPL, and startup, both scheduled and unscheduled. •Level 1 support for batch processing remediation with ESP, ControlM and Autosys.Participated in weekly change reviews, recommendations and implementations.Created documentation to support the Control-M migration to v8.0.

Purchase, New York, Us

In addition to the Analyst role, one more business division (Quaker) were added for a total of 16 LPARs.•SME for the tape and print areas.•Conceived and deployed laptops that enabled 100% offsite support. The project allowed for work-life balance and emergency operational readiness.•Implemented the ESP Workstation GUI for improved alerting and system health monitoring which increased productivity and stability of the application.•Created solutions to business applications issues resulting in improved batch processing and SLTs.•A proven performer in batch job recovery and on request scheduling using ESP, ControlM and Autosys scheduling packages.

Purchase, New York, Us

In addition to the Associate Analyst role, one business division (Tropicana) was added, use of multiple scheduling packages, multiple LPARs, maintaining the SLAs/SLTs, migrated documentation, documentation liaison between Operations Support and Tech Support.•Participated in the data center backups consolidation project and the save the CPU project.•Scheduling packages used: CA7, ESP, OPC

Purchase, New York, Us

Promoted to production support and recovery role, one job scheduler, one business division and one production LPAR. A proven performer providing outstanding customer support and proactive systems monitoring for all actionable events and faults, providing first-level support for system hardware and software problems with handoff to hardware vendor or Tech Support while providing highly detailed and accurate incident descriptions in the ticketing system with correct classification and assignment per operating procedures with management escalations on critical business processing.•Flawless execution of weekly backups.•Timely execution of scheduled and emergency shutdowns and IPLs.•Proactive monitoring of data center security cameras, fire systems, environmental systems, UPS systems. •Created the initial metric reporting scorecard for business applications.•Participated in the Emergency Power Off procedures project.•Ensured downloads were received at the different sites and performed troubleshooting procedures.

Purchase, New York, Us

Supervised the tape, print and report distribution area.•Trained and mentored new employees while effectively leading a five-person team.•Eliminated chronic printer problems by creating and enforcing preventive maintenance procedures.•Actively participated in a data center move from Dallas to Plano.•Terminated problems with the pre printed check stock quality by creating and enforcing quality control checks with further communication to management and to the vendor when issues arose. The new process enabled quality printing and zero processing delays.

Purchase, New York, Us

Began my career as a part-time College hire, primarily mounting tapes.•Proactive monitoring and escalation to Tech Support prevented several unscheduled IPLs.•Eliminated a communication gap by developing the first weekend turnover report.•Actively participated in a tape conversion project (3420/3480)

Computer Science And Engineering

Computer Systems Analysis

Continuing Education Certificate, Catholic Bible Studies

Cpm - Certificate In Pastoral Ministry