Christopher Gilbert Email & Phone Number

Stamford , Ct, Us

Carlsbad, Ca, Us

Led strategy, business development and product discovery for new B2B and B2C products, experiences, markets, and technologies representing most difficult, game-changing opportunities, worth $1B+ in future enterprise value, for global leader in high-throughput satellite broadband networks. •Led strategy to address existential business crisis: customer internet monthly usage demand increases five-fold by 2025 (driven by streaming video usage) while the current satellite network roadmap supports less than half of that. Historic mitigation resists/prevents customers from using more data. Flipped-the-script to give all customers the ability to watch unlimited HD, 4K and 8K streaming video while increasing the usable satellite capacity and supporting growth in usage demand (making satellite-delivered internet relevant) for years to come. Established partnerships with the world’s largest streaming media services, created new standards and apps, cloud and edge systems, and leveraged new AI and ML approaches to dramatically improve Quality of Experience (QoE), paving a path for streaming video across previously unaddressable global markets representing billions of users. •Designed scalable strategy to address the top two drivers of poor customer experiences on GEO satellites: (1) high latency (>600ms) and (2) weather-influenced reliability issues. Solved by inventing a new application using SD-WAN that cost <1% of the capital vs. launching a new LEO satellite network (a popular alternative), delivering a cable-like internet service anywhere in the U.S. Expanded addressable market by 5X to 10X and increased sellable satellite capacity by double, while improving customer happiness and retention – nearly 50% improvement to the NPV of a satellite network. Required novel traffic engineering approaches using new AI and ML techniques, influencing third parties to reimagine their models, and relentless hypothesis testing to gain quick momentum and capital funding.

Carlsbad, Ca, Us

Founded and led Product Management discipline, pioneering dozens of new B2C, B2B and wholesale (B2B2C) products and services, fundamentally changing global perception of satellite broadband from Service of Last Resort to Service of Choice. Grew U.S. consumer revenue from $250MM to $600MM. Launched first B2B/SMB product/service line. Owner of all subscriptions, packaging, and pricing for service plans, add-ons, and value-added services. •Identified and remedied the most critical problem with residential satellite product: bandwidth usage utility. Using modern research, design, and experimentation, discovered value of meeting/exceeding organic customer usage demand. Designed a system to modify offers, pricing, margins, and bandwidth to continually deliver more to customers, while extracting improved margins for the business. This approach resulted in 18+ consecutive quarters of revenue, ARPU and margin growth, leading the satellite industry. •Challenged satellite internet performance limitations by delivering products and experiences that previously “couldn’t be done” using satellite technology. Notably, by launching a Voice over IP (VoIP) product that met/exceeded FCC quality requirements, meeting eligibility for the FCC’s CAF II broadband funding program, which ultimately awarded $120MM in funding to expand broadband access across the U.S. No other satellite-based service provider was able to meet the FCC’s VoIP call-quality requirement in the CAF II program. •Concentrated on initiatives that maximized customer outcomes and enterprise value. Owning the experience “close to the customer” (aka “the edge”) uncovered substantial opportunity to create products addressing Whole Home / Mesh WiFi as a Service, Smart Home, IoT and Cybersecurity, and Warranty protection services. Used a combination of Agile, Lean and Design Thinking principles and methods to experiment, design and deliver products with enterprise value growth of over $500MM.

Atlanta, Georgia, Us

Responsible for Cricket Broadband B2C product portfolio and P&L, a 3G/4G mobile data service aimed at economically underserved communities. Grew customer base from <50K to >700K within 2 years. •Fulfilled a critical role managing the broadband product and service portfolio, representing over $350MM in annual revenue, and authority with a team of product managers and analysts.•Created first grab-n-go mobile broadband product for big box retail. Required brand new service charging/payment, in-store and over-the-air activations, equipment, packaging, and customer experience. Secured placement in major channels that included Walmart, Best Buy, and Radio Shack. Led category for 2 years (vs. competitors including Verizon, AT&T, Sprint, T-Mobile)

Basking Ridge, Nj, Us

Product owner of consumer and enterprise mobile data services via 3G, Wi-Fi, 4G and next-generation wireless connectivity technologies for the largest (by geographic coverage) wireless network in the U.S.•Pioneered and launched a rural-focused, consumer 3G mobile broadband service that skyrocketed to over $200MM in annual sales within 2 years. Implemented pricing, promotions, strategic roadmaps, retail distribution, and market research and analysis for B2B and B2C data cards, tethering solutions, and Wi-Fi connectivity.•Led strategy for choosing next-generation wireless network technology, initiating trials in mesh Wi-Fi, WiMAX and a prototype technology that would go on to become 4G LTE.

Developed new service offerings for a consumer/enterprise ISP and CLEC/Telco. Lead fixed wireless strategy.