I am a high performer call center Quality Assurance Advisor with over 6 years of call center Quality Assurance. My passion for excellent customer experience and process improvement has made me valuable to my team. I genuinely enjoy making an impact and building relationships with those that I support at all operational levels. Being a powerful resource to my teams and customer service agents keeps me focused on growing within organizations. When not in the home office, I enjoy camping, playing card/board games, swimming and being horrible and frustrated while playing video games. Skills:• Coaching• Presentation and Training• Conflict Resolution• Contact Center Operations• Problem Solving• Customer Experience• Data Analysis, fact finding and feedback sharing. • Confidentiality, Privacy and Data protection. Let us connect and explore how we can work together to achieve mutual success.