• Assess the computer and/or audio-visual needs of the individual/company/organization and make suggestions on the acquisition of systems, peripherals, software, etc.• Facilitate the purchase and installation of network (hard-line & wireless), CPU’s, peripherals and software for retail, non-profit organizations, private individuals and companies• Facilitate the purchase and installation of audio-video equipment• Troubleshoot hardware or software issues and repair for MAC & PC• Provide onsite, remote and phone technical support for MAC & PC• Services provided for the following: Dr. Regina Edmunds, AXM Consulting Group, LLC, Oz Hardware, The Unusual Suspects, CornerStone Theatre Company, The Girl Blue Project, Mind-Builders Creative Arts Center, Duck-Lit Management. • Over 10 years privately assisting individuals in the purchase, installation, trouble-shooting and repair of computers, purchase software, hardware, peripherals (MAC & PC) as well as audio-video equipment

• Managed escalated tickets from Level 1 support.• Following standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues.• Provided on-site and remote support to corporate, main office staff, and field offices• Data recovery and back-up• Knowledge of MAC OS, IOS & Windows OS• Troubleshoot hardware or software issues and repair for MAC & PC• Inventory management• System security• Citrix• Set up of workstations and new hire instruction• Set up/breakdown and support for technology for in-house needs & events• Direct support for corporate staff• Printer installation and networking• MFA set up and management

• To instruct beginning actors/film students in acting as a liberal art by exploring the elements and techniques of acting with emphasis on its role in filmmaking and relation to the personal and social values of the individuals practicing the art. • Instruction of students exploration of basic experiences as actors through theatre games, scene work, monologue and a scenes from plays• Instruct students in the creation of 3-dimensional dramatic and comedic characters which show a beginning, middle and end. • Instruct students in the use of a basic acting method for the preparation in acting and creating a professional performance atmosphere.• Grade students on tangible results and execution of assignments, exercises and participation in class• Create a curriculum based on the needs of the course

• Developed workshops and original works with fellow teaching artists based on The Unusual Suspects curriculum catered to needs of site participants• Site program coordinator, director and technical director• Run site workshops with co-lead artists • Taught acting, writing, movement, stage tech and sound design• Meet with volunteer artists and program coordinator on a weekly basis to plan workshops • Delegate/assign duties to volunteers and manage script supervisor, play director, costume, sound, lighting and stage technicians, confirming tasks are completed effectively and on time• Understand and adhere to Unusual Suspects and site guidelines and policies • *Provided Computer trouble-shooting, maintenance and upgrades Hardwire and wireless network set up and installation System maintenance and software installation

• Award winning company under leadership – Proclamation from City of NY for work and commitment to empowerment and education of youth• Run day to day operations and administrative functions of the theatre department• Manage and coordinate teaching artists in various disciplines (Dance, Singing, Writing, Counseling) as well as youth assistant• Teach acting, writing and provided support for workshops• Develop new works based on workshop activities of participants• Direct and coach young people in workshops and productions• Coordinated outreach efforts to constituents • Assured welfare of program participants• Coordinate performance bookings• Develop and manage marketing strategies and branding collateral • Maintain and processing of all paperwork for DYCD, NEA and various other funders• Manage Departmental budget• Provide individual support and point of contact for participants• Wrote, directed and technically designed 3 original musical productions

• Monitored and optimized campaigns to ensure clients goals were met• Offered suggested options to improve delivery rates to reach client contracted goals• Manage campaigns from start to finish and implementing necessary changes to make that campaign as successful as possible • Interpreting DFP and EB Analytics reports and serving statistics from the campaign performance to the Publisher clients• Conducted training for new accounts end users remotely and on site • Knowledge of HTML coding• Generated test pages for access to our clients. • Possess strong problem solving skills, and the ability to resolve client issues in a timely fashion by troubleshooting technical issues using sniffer and debugger tools• Responsible for enhancing operational processes between publishers and EyeBlaster (MediaMind) • Provided technical support on ad serving issues
- Responsible for client management on their accounts including training, reporting, presentations and other campaign aspects• Trafficked campaign media plans into Eyeblaster (MediaMind) ACM platform provided from clients based on their deadlines• Conducted QA processes for all data input and outgoing ads for client’s live campaigns• Updated and maintained rate card prices in CPM, CPC and CTR format for clients in Eyeblaster (MediaMind) system• Generated and pushed IO’s for client’s approval

• Update tickets escalated from first level Helpdesk in ticketing system• Build and maintain computer systems • End user and system security • Phone systems set up and wiring• Deliver, install, & test personal computers, apple & windows-based terminals, application• Software & peripherals such as printers, copiers, scanners & mobile devices• Responsible for informing supervisor of any hardware, software, or practices which are non-compliant with firm or department policy• Define and enforce procedures for employees• Maintain on-call duties for afterhours support• Provide onsite and remote technical support and general training to end user • Troubleshoot trouble tickets • Maintain the printer and scanner assets while appropriately escalating to vendors when necessary• Set-up audio-visual equipment; (i.e. projection, flat screen, surround sound including audio video teleconferences, PowerPoint presentations, web conferences)• Utilize independent judgment discretion in escalating issues to system engineers orother IT resources as well as informing supervisor IT management as necessary• Maintain repair area, equipment & inventory

• Monitored and optimized campaigns to ensure clients goals were met• Offered suggested options to improve delivery rates to reach client contracted goals• Manage campaigns from start to finish and implementing necessary changes to make that campaign as successful as possible • Interpreting DFP and EB Analytics reports and serving statistics from the campaign performance to the Publisher clients• Conducted training for new accounts end users remotely and on site • Knowledge of HTML coding• Generated test pages for access to our clients. • Possess strong problem solving skills, and the ability to resolve client issues in a timely fashion by troubleshooting technical issues using sniffer and debugger tools• Responsible for enhancing operational processes between publishers and EyeBlaster (MediaMind) 
• Provided technical support on ad serving issues
- Responsible for client management on their accounts including training, reporting, presentations and other campaign aspects• Trafficked campaign media plans into Eyeblaster (MediaMind) ACM platform provided from clients based on their deadlines• Conducted QA processes for all data input and outgoing ads for client’s live campaigns• Updated and maintained rate card prices in CPM, CPC and CTR format for clients in Eyeblaster (MediaMind) system• Generated and pushed IO’s for client’s approval