Gilbert Gomez Email & Phone Number

Miami, Florida, United States

South Miami, Florida, United States

• Facilitated admitting and discharging of patients through Cerner Millennium'sPower Chart and Capacity Management software.
• Governed creation of patient wristbands and labels through Soarian Financial.
• Optimized and automated creation of telemetric reports of vitals for patientsthrough VBA in Microsoft Word.
• Documented consultations and orders for doctors of patients through CernerMillennium’s Power chart.
• Corresponded with patients over the phone and in-person to resolve any needsthey may have

• Advised bilingual health patients on their test results for Covid-19.
• Sympathetically Counseled test results with the upmost care and empathy to the emotional state of the patient.
• Successfully Demonstrated correct usage of HIPPA guidelines and company policy when disclosing personal information and results to patients.
• Successfully adapted to a new job environment from providing customer support from a technical role to a healthcare role. This new perspective taught me new methods in handling client information and support.
• Efficiently Reduced the high volume of calls for our customer service team by 2% while staying consistent with quality of customer service.

Miami, Florida, United States

• Delivered high-quality food items to our customers in a safe, courteous, and timely manner.
• Established and maintained outstanding relations with customers.
• Reviewed and verified purchase requests to ensure accuracy.
• Efficiently reduced the workload of inhouse associates by assisting in cleaning and organization.
• Maintained delivery logs and records for documentation purposes.

• Documented and tracked computer inventory on campus for our system adminusing Excel and cross reference it with active directory to verify active computercount across the college.
• Coordinated with campus department heads to provide ghosting/reimaging fornew employee computers using Windows deployment services or SymantecGhost to set up workstations.
• Successfully resolved a multitude of different hardware and software issues ofprojectors and computers usually involving corrupted hard drives, faulty ram, orreplacement of graphic cards.
• Managed ticket creation for our field technicians while simultaneouslydiagnosing and resolving issues with clientele on the phone.
• Assisted in setting up events for incoming visitors to the college. This involvedsetting up event computer workstations and validating projectors are workingcorrectly through Crestron Fusion

Bachelor Of Arts - Ba, Computer Science, 3.3 Gpa

Associate'S Degree, Computer Science, 3.0 Gpa

3.1 Gpa

Activities and Societies: Cisco Networking Academy Program