Gilbert Gonzales Email & Phone Number

Downey, Ca, Us

Los Angeles Metropolitan Area

Meet with existing customers in their homes to understand their telecommunications needs and recommend suitable products and services. Explaining AT&T's offerings, addressing customer questions, and assisting them in making informed decisions. Maintain a strong knowledge of AT&T's products, pricing, and promotions, while ensuring excellent customer service and achieving sales targets.

Los Angeles Metropolitan Area

Supported small businesses in employer-friendly states across the U.S. with Human Resources functions.Managed the onboarding process for new employees, including paperwork preparation, orientation sessions, and training coordination.Ensured compliance with legal requirements, maintained employer records, and facilitated communication on payroll, benefits, and employee relations.Assisted in implementing HR policies and procedures and coordinated employee performance reviews.

Los Angeles Metropolitan Area

Guided clients through the setup process of software platforms, ensuring functional requirements were met.Conducted virtual training sessions and demonstrations to educate clients on platform utilization.Assisted with employee onboarding, data entry, and HR audits to identify and address gaps in practices.Proactively engage with clients via virtual Zoom calls to provide ongoing training and support.

Los Angeles, California, United States

Prospected and qualified leads, scheduling meetings and demos with the sales team.Maintained accurate CRM records of leads and contacts, collaborating with the sales team to identify opportunities.Stayed informed about industry trends and effectively communicated with potential customers to build relationships.

Cerritos, California, United States

Helping customers identify their needs and recommending appropriate products and services.Demonstrating product features and benefits to customers.Assisting customers with activations, upgrades, and plan changes.Resolving customer issues and concerns.Upselling products and services to meet monthly sales goals.Maintaining knowledge of AT&T products and services.

Huntington Park, California, United States

Keyholder/SupervisorCash ManagementMaintain a Quota/Help Reps with issuesRetail Integration Specialist

6619 Eastetn Ave

Driving sales of Sprint products and services by identifying customer needs and offering solutions.Building and maintaining relationships with customers to ensure continued business and satisfaction.Demonstrating expertise in Sprint products and services to assist customers in making informed purchase decisions.Meeting or exceeding sales goals and targets set by the company.Providing excellent customer service by resolving issues and addressing concerns promptly and professionally.Staying up-to-date with industry trends and product knowledge to effectively communicate changes to customers.Maintaining accurate records of customer interactions and sales transactions.Collaborating with team members to ensure a positive and productive work environment.

Business Administration And Management, General

Attended Cal State LA for Two Years planning on returning soon.

High School Diploma, 3.8 Gpa

3.5 Gpa

Activities and Societies: Football