Gilbert Hanna Email & Phone Number

Sydney, Australia

Sydney Area, Australia

Responsible for the delivery of IT services to customers. • Coordinating and reporting on performance against SLAs and KPIs and driving Customer Service Improvement Plans.• Conduct a regular customer and internal customer-focused meetings with stakeholder relevant customers to outline the current status and drive ownership. • Establish policies and processes designed to ensure consistently high service performance.• Build and sustain effective communication with all stakeholders and cross-functional teams in an effort to maximise the customer experience.

Norwest Business Park

Responsibilities Include:• Managing and mentoring the Infrastructure and Service Desk Teams to ensure productive high performing teams.• Managing change and growth effectively to mitigate risks and achieve long term benefits faster.• Vendor Negotiation and Management, and providing ongoing due diligence for existing vendors.• Coordinate regular meetings with Department Heads to monitor IT issues and work towards resolution.

Sydney, Australia

Sydney, Australia

Norwest Business Centre