Gilbert Keller Email & Phone Number

Birmingham, Al, Us

Provide IT consulting services and assessments for small to medium size organizations. Work with senior leadership to understand their needs and expectations for a full understanding of their environment. Create improvement plans, metrics, and SLA’s to help organizations meet their strategic goals.• Hardware and software recommendations• Discrete IT organizational assessments• Create Job Descriptions, metrics and SLA’s• Operational IT support,• Disaster Recovery assessments, recommendations, and planning• Project assessment and management• Request for proposal management and execution

Paris La Défense, France, Fr

Manage IT infrastructure projects and function as a business analyst to move projects to completion. Involved with planning, budgeting, and transitioning projects to operations. Work closely with sales and executive teams insuring customer satisfaction and retention. Supervise contract administration, staffing, reporting, project management, and measurement of team performance against client requirements. Manage project budgets from $200K to over $8M.• Project assessment and management• Request for proposal management and execution • Contract and Statement of Work creation and review for business and public sectors

Phoenix, Arizona, Us

Managed all IT infrastructure technologies involved with planning, budgeting, and operations. Key member on projects relating to IT. Oversaw design, implementation, project management, and support of client engagements. Supervised contract administration, staffing, reporting, project management, and measurement of team performance against client requirements. Oversaw $7M operating budget and annual capital budget of $2M.• Planned and implemented new technology strategies for 12-story, 600,000 square foot expansion tower on Phoenix Children’s Thomas Road Campus, including a $30M technology budget, resulting in project coming in under budget and 12 months early.• Participated in multiple mergers with other businesses, building a dedicated team to take on operational and new project challenges.• Oversaw telecommunications’ contracts and installations, and monitored monthly invoices for accuracy, resulting in 30% overall savings.• Managed infrastructure design and support, ensuring a stable environment and less overall risk.• Streamlined application deployment to end-users, utilizing a combination of packaging technology and application streaming.• Improved helpdesk 1st call resolution by empowering helpdesk employees with tools and guidelines to support end-users.• Managed IT portion of the following construction projects at Phoenix Children’s Hospital:o Finance complex to support 200 end-users.o Mesa Urgent Care and Specialty Clinic (60,000 square foot clinic).o Neonatal Intensive Care Unit (NICU) at Banner Good Samaritan Hospital (72 bed facility).

Tempe, Az, Us

staffing, reporting, project management, and measuring team performance against client requirements.• Piloted and migrated large MS Exchange 5.5 implementation to MS Exchange 2003, allowing customer administrators to move between 500 – 1,000 accounts per night with little to no interruptions to end-users.• Designed and implemented single sign-on solutions, allowing multiple systems to communicate and designate system authority based on company business rules, resulting in single username and password for all systems.

Scottsdale, Arizona, Us

Led client engagements, augmentation, migrations, and upgrades, performing needs assessments and presenting findings and solutions to senior management. Developed budgets and ROI's to show overall needs, cost, and savings.• Provided direction for SAN storage and designed and implemented SAN infrastructure, moving local data and storage from traditional to a robust multi-pathed architecture, providing data integrity and recovery of key systems.• Managed IT migration of systems from Novell to Microsoft, moving customer into a new 100,000 square foot facility and ensuring an on-time go live.

Responsible for architecting, design, implementation, project management and supporting client engagements. This includes contract administration, staffing, reporting, project management, and measuring team performance against client requirements. University Mississippi Medical Center Responsible for delivery of services provided to client by project team. Insures that committed levels of service are met by interfacing with client and technical team on daily basis.• Responsible for reviewing project plans and assigning resources against requirements.• Provides client with daily, weekly, and monthly reports, uses this information to identify and resolve issues that may impact project success.• Functioning as the lead technical resource and implementation project manager for the redesign of the clients Novell network.• Functioning as the lead technical resource and implementation manager for the implementation of key Windows NT 4.0 servers

Support customers and employees in the use of Windows 95, NT, and Novell operating systems. Set up user computers with all necessary software. Designed hardware inventory tracking system. • Managed multiple Novell and Windows NT servers• Hardware and software planning and purchasing• Monthly mail and server maintenance• Responsible for daily backup strategy and implementation• Set up and manage WAN connectivity

Responsible for quarterly performance evaluations, yearly salary reviews, and approving all overtime activities for this educational software company. Assisted with scheduling, and implementation of Novell NetWare v3.x in all new accounts. Participated with management team on development and implementation of new products.• Hired and supervised and evaluated seven system engineers located across U. S.• Implemented hardware/software help desk in Phoenix, AZ• Coordinated the move of Phoenix help desk to corporate office• Organized new service plan using third party hardware vendor, resulting in lower service costs and better response time to solving customer problems