Gilbert Lee Email & Phone Number

Singapore

Singapore

A reliable Project Manager with expertise in executing cross-sector projects, enhancing customer satisfaction, and streamlining business processes. With a proactive approach to client relations and a passion for innovative event solutions, Gilbert consistently fosters positive outcomes and builds strong client relationships.- Managed and executed a two-year MCCY contract extension project (PA x HPB H365), overseeing 978 workshops across 4 programs and 4 verticals, engaging 30,400+ participants.- Led and hosted interactive escape room events (70+ sessions, 5,000+ participants), achieving positive client feedback.- Designed impactful marketing materials (company profile, onboarding documents, escape room branding) and created proposals, pitches, and slides that project acquisition.- Developed event materials (EDMs, backdrops, social media posts) that supported cohesive branding and strengthened event impact.- Managed end-to-end customer service interactions (phone, email, website, social media, WhatsApp) with a perfect satisfaction rate through responsive follow-ups and personalized communication.- Handled daily inquiries from Gebiz, providing comprehensive information and processing quote requests with efficiency and accuracy.- Utilized Google Maps to gather business development data, successfully identifying 100+ potential partners in UAE to support market expansion initiatives.

Greater Medan

A passionate social media manager with a track record in growing brand presence, increasing engagement, and driving sales through strategic content and influencer partnerships. Adept at data analysis, campaign management, and maintaining consistent brand identity.- Led a 89% increase in followers on the main Instagram account (@aux.couture), contributing to a 71.96% boost in reach and a 79.2% rise in impressions.- Conceptualized and implemented a consistent Instagram visual identity (posts and stories), establishing a recognizable and strong brand presence.- Collaborated with 4+ influencers, generating over 10,000 impressions and successfully boosting product visibility and sales.- Developed and executed paid social media advertising campaigns, resulting in an 80% increase in website traffic, lead generation, and sales within two weeks.- Managed online interactions and fostered brand loyalty by engaging with followers, addressing inquiries, and maintaining responsive communication.- Tracked and analyzed social media performance metrics using Analisa.io, translating insights into actionable strategies to enhance future campaigns.- Created and maintained a comprehensive content calendar for social platforms, ensuring consistent messaging and audience engagement.- Utilized design tools (Canva, Figma, Adobe Illustrator) to produce high-quality visuals that aligned with brand identity and strengthened content strategy.- Managed administrative tasks, including scheduling, data entry, and report generation, contributing to streamlined operations and team productivity.

Central Jakarta, Jakarta, Indonesia

Turned my 6-month internship at tiket.com into a valuable content marketing and creation specialist with expertise in social media, blog writing, and brand campaign development across multiple transportation verticals, including planes, trains, airport pickups, ferries, and shuttle buses.- Developed and executed multi-channel content campaigns (copywriting, video scripts, ads) across social media platforms (Instagram, Facebook, Twitter, TikTok, YouTube), brand campaigns, and landing pages, with a focus on the tiket.com brand and transportation verticals.- Produced engaging social media content (feeds, stories, banners) that boosted brand awareness and resulted in 5,304+ likes and 500+ comments, significantly increasing audience engagement.- Wrote 85+ blog posts in both Bahasa and English, contributing to a 4-5% weekly increase in organic traffic and page views.- Championed customer engagement by leading interactive social media contests and user-generated content campaigns, achieving a 40% boost in user interaction.- Implemented A/B testing strategies for ad creatives and landing pages, leading to a 25% improvement in click-through rates and a 10% increase in conversion rates.- Played a key role in developing and executing a customer referral program (tiketGuide: Singapore & Japan), resulting in a 25% increase in new customer acquisitions and contributing to organic growth.

Jakarta, Indonesia

Proven ability to excel in content marketing and internal writing. Successfully transitioned from a competitive selection process to spearhead content for brands across various transportation sectors, including flights, trains, ferries, buses & shuttles, and car rentals.

Kota Medan, North Sumatra, Indonesia

Passionate about giving back to my alma mater. Eager to leverage marketing skills to support internal and external events and campaigns.- Supported the successful recruitment of 300+ students through involvement in Education Expo and UPH Goes to School initiatives.- Provided exceptional customer experience to prospective students and families, offering in-depth guidance on educational programs, admissions processes, and campus life from both staff and student perspectives.- Led multiple events as Master of Ceremony (Emcee), engaging 150+ attendees per event and achieving an average satisfaction rating of 4 out of 5.- Coordinated and hosted a “Virtual Business Study Mission” webinar for 400+ students within a tight deadline of less than 5 days, efficiently managing logistics and speaker communications with representatives from Singapore and Vietnam.- Contributed to the launch of the Alumni Relations department's new Instagram account by assisting with visual design, branding elements, and content creation.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, 3.93 (Magna Cum Laude)

Highly motivated and results-oriented professional with a strong academic foundation and a passion for continuous learning. • Completed.

Bachelor'S Degree, International Business Management And Contemporary Marketing, 3.69 (Cum Laude)

Activities and Societies: Student Executive Board (BEM), Student Representative Board (MPM), Public Speaking Club (UKM), Ambassadors.