Linda Gilbert Email & Phone Number

Mason, Ohio

In charge of staffing, training , safety and customer service for Aquatics on behalf of Swimsafe at the City of Mason Community Center.

Kings Mill , Ohio

Responsible for water quality, and water park maintenance under the department of engineering at Great Wolf Lodge.

Perform day to day surveillance of CBT’s landline switch, wireless switch, and associated transport equipment. Perform daily Triage based upon the telemetry alarms and messages sent by other 100 different pieces of transport, wireless, or switching nodes. Duties include but are not limited to:• Monitor the above network elements via telementry with raw data and/or via vendor specific GUI’s; for alarms and network health conditions.• Interpret the raw data and GUI data for troubles, network events and/or congestion issues.• Respond to this data by troubleshooting to the least common denominator then either fixing the faulty equipment, or refering it to the proper field technician for resolution.• Use multiple vendor specific software for resolution of troubles: Fujitisu, Nortel, Lucent, Ericsson, Alcatel, DSC, and others. • Keep upper management aware of all times of customer affecting troubles and outages.Note: Break in Service was due to an opportunity to work in the field that I applied for and was accepted. Due to corporate re-structing I was placed back into the NOC.

Performed activities to keep the C.O safe and clean; so as to not cause any equipment failures due to dirt and dust. Duties include but not limited to:• Housekeeping inside and outside the Central Office environment.• Constantly working around sensitive electrical equipment. Including Switch/Transport as well as the power areas of the C.O.• Making minor repairs to equipment such as buffers and vacuums.• Maintained inventory supplies for housekeeping and various other work groups by use of the SMARTSSystem.

Responsible for the “Remote Telecommunications Equipment” Cabinets, Huts, Buildings, Controlled Environmental Vaults and leased facilities for CBT. There are over 1,500 facilities that must be maintained on an annual basis.Duties include but are not limited to:• Coordinate the annual servicing of the remote networks, ensure that each site gets an inspection, these are divided into CBT Owned/Leased Sites and sites that are on customers premise’s. • The inspections include the testing of batteries for the 48vdc power plant, grounding, safety, and general maintenance of the real property.• Run on equipment troubles, troubleshooting in the remote network, rectifier failures, faulty line packs, faulty processor packs, to standard span trouble in the copper physical plant.• CBT’s remote network consists of over 15 different vendor types, with multiple configurations in the field.

District Coordinator- manager May 1994 - Feb. 1997• Direct Supervision over administrative staff.• Developed monthly reports for bookings, billings, forecasts and backlogs.• Processed all equipment orders and prepared them for booking.• Maintained and installed communications systems, i.e. voice mail, Cisco Routers, IBM Controllers • and computers.• Responsible for office facilities including security, furniture and office machines.• Process payroll for sales staff.Sr. Service Coordinator June 1987 - May 1994 • Served as Administrative Assistant to the Business Administrator.• Customer Service Representative, received and dispatched incoming service calls.• Oversee the total needs of spare parts inventory; ensure correct inventory levels.• Review and audit General Ledger on a monthly basis.• Review and invoice all service reports to Customers; resolved service-billing problems.• Worked with Credit and Collection to minimize outstanding accounts and maximize cash flow.• Part of a Quality Improvement Team to develop and streamline office procedures.• Wrote monthly, quarterly and annual financial reports as well as crafting the annual budget.