Gilbert Lopez Email & Phone Number

Portland, Maine, US

• Led recruitment, hiring, and training initiatives for 4 diverse team of Analysts, Engineers, Team Leads, and Managers, fostering a high-performance work environment
• Conducted comprehensive management activities, including performance reviews, time and attendance monitoring, compensation negotiations, and personnel decisions
• Implemented strategic resource forecasting to align team capabilities with evolving business needs and objectives
• Translated company-wide strategic goals into actionable team objectives, ensuring alignment with organizational vision
• Oversaw direct reports' workload, optimizing delivery targets to meet both customer satisfaction and internal stakeholder expectations
• Developed and maintained key performance metrics to measure team progress, productivity, and implementation efficiency

Portland, ME, US

• Led end-to-end talent management for a team of Analysts, and Team Leads, including recruitment, training, performance reviews, and compensation negotiations
• Aligned team objectives with company strategy, forecasting resource requirements and ensuring optimal utilization to meet business needs
• Established and maintained performance metrics, providing regular reports to leadership while overseeing direct reports' workload to meet delivery targets
• Drove continuous improvement by enhancing process efficiencies, recommending policy changes, and partnering with stakeholders to refine tools and communications
• Managed escalations and technical issues, ensuring exemplary customer service to both internal and external stakeholders while overseeing resolution processes

Portland, ME, US

• Lead a team of Implementation Business Analystso Lead weekly stand up meetings o Serve as a training resource for junior analysts and assisting in troubleshooting and escalationso Lead weekly stand up meetings with the.
• Document existing and new business analyst responsibilities on Confluence
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions
• Collaborate with the product management team in creating and testing tools for the business analyst team

Portland, ME, US

• Responsible for implementing new credit card and travel agency feeds into Chrome River for new and existing clients
• Moderate with Client and Credit Card companies/Travel Agency companies in order to complete proper forms to implement a new feed
• Collaborate with stakeholders across the Customer Service and IT groups
• Support the development of business requirement gathering, documentation of meetings, action items, risks, etc.
• Document implementation progress within the ticketing application Zendesk
• Load transactions in a test environment for clients to have test data

Rosemead, CA, US

• Compile Monthly Business Unit Worklists by Gathering large amounts of data to use in complex analyses
• Monitor and track Depreciation Process for all Southern California Edison Assets
• Analyze Monthly Plant and Reserve Reconciliations for management
• Perform month end closings and prepare journal entries
• Generate comprehensive monthly, quarterly, and annual financial reviews based on Deprecation Reserves
• Prepare and present ad-hoc reports and special projects, performing other responsibilities and duties as assigned.

Brea, CA, US

• Improved efficiency in ISO department by creating Excel models to determine costs of recycling ViewSonic products in United States and Canada
• Minimized costs of recycling by forming recommendations based on cost analyses and generating associated reports.
• Maintained up to date information by researching manufacturer press releases, newspapers, and the internet to determine state law and program changes.
• Supported in implementing a new structure for the company’s recycle program by notifying management and appropriate staff of identified state regulatory proceedings and issues, and by assisting in planning analyses and.

Atlanta, GA, US

• Increased efficiency in Finance department by supporting accounts payable, payroll, production accounting, and general ledger entries
• Revised Vacation payouts information for employees prior to being paid out
• Researched employees required 401(K) plans after the company went through a payroll company change
• Simplified cash flows for finance manager in order to help get a general picture of overall cash flows
• Organized invoices, payments, wire transfers, vacation payments, and dismissal payments into excel files

 Generated organization by updating rates for customers and pay rates for truck drivers in order to be kept up to date with data regarding company and customer cost. Improved professional accuracy and assurance of payment by faxing invoices to customers Strengthened the quality of our customer service by having problems analyzed and eliminated

Bachelor'S Of Science, Finance, Real Estate, & Law

Associates Of Science, Business Administration