• Led recruitment, hiring, and training initiatives for 4 diverse team of Analysts, Engineers, Team Leads, and Managers, fostering a high-performance work environment• Conducted comprehensive management activities, including performance reviews, time and attendance monitoring, compensation negotiations, and personnel decisions• Implemented strategic resource forecasting to align team capabilities with evolving business needs and objectives• Translated company-wide strategic goals into actionable team objectives, ensuring alignment with organizational vision• Oversaw direct reports' workload, optimizing delivery targets to meet both customer satisfaction and internal stakeholder expectations• Developed and maintained key performance metrics to measure team progress, productivity, and implementation efficiency• Delivered regular performance reports to leadership, providing insights on team metrics and results to drive informed decision-making• Achieved and maintained optimal team utilization rates, balancing workload and resource allocation effectively• Spearheaded process improvement initiatives, enhancing project methodologies and recommending policy changes to boost operational efficiency• Managed technical escalations to development teams, overseeing documentation, testing, progress tracking, and stakeholder communication to ensure timely resolution

• Led end-to-end talent management for a team of Analysts, and Team Leads, including recruitment, training, performance reviews, and compensation negotiations• Aligned team objectives with company strategy, forecasting resource requirements and ensuring optimal utilization to meet business needs• Established and maintained performance metrics, providing regular reports to leadership while overseeing direct reports' workload to meet delivery targets• Drove continuous improvement by enhancing process efficiencies, recommending policy changes, and partnering with stakeholders to refine tools and communications• Managed escalations and technical issues, ensuring exemplary customer service to both internal and external stakeholders while overseeing resolution processes

• Lead a team of Implementation Business Analystso Lead weekly stand up meetings o Serve as a training resource for junior analysts and assisting in troubleshooting and escalationso Lead weekly stand up meetings with the whole team in order to review issues and edge cases• Document existing and new business analyst responsibilities on Confluence• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions• Collaborate with the product management team in creating and testing tools for the business analyst team

• Responsible for implementing new credit card and travel agency feeds into Chrome River for new and existing clients • Moderate with Client and Credit Card companies/Travel Agency companies in order to complete proper forms to implement a new feed • Collaborate with stakeholders across the Customer Service and IT groups • Support the development of business requirement gathering, documentation of meetings, action items, risks, etc. • Document implementation progress within the ticketing application Zendesk • Load transactions in a test environment for clients to have test data • Review regulatory scope and rules to accomplish tasks • Function as a subject matter expert for credit card databases within the Chrome River databases and trouble-shooting feed issues along with safeguarding sensitive customer credit card information. • Complete configurations for clients in order to allow Single Sign On (SSO) to Chrome River software • Gather and provide information required to configure and implement SAML SSO • Provide feedback to Product managers and Integrations team regarding bugs, enhancements, and issues. • Identify and document issues and bugs that occur during new implementation configurations • Enhance the process of implementations by providing feedback on upcoming enhancements and presenting potentially new enhancements • Work across different functions and departments in analyzing information, developing information and proposing solutions • Facilitate meetings with internal and external project stakeholders (Chrome River’ IT, Client’s IT, and Credit Card/Travel Agency IT) to direct and provide guidance regarding business requirements for credit card/travel feed and SSO implementations • Support Project Managers with post-implementation efforts

● Compile Monthly Business Unit Worklists by Gathering large amounts of data to use in complex analyses● Monitor and track Depreciation Process for all Southern California Edison Assets● Analyze Monthly Plant and Reserve Reconciliations for management● Perform month end closings and prepare journal entries ● Generate comprehensive monthly, quarterly, and annual financial reviews based on Deprecation Reserves ● Prepare and present ad-hoc reports and special projects, performing other responsibilities and duties as assigned.● Compute monthly Depreciation Expense difference between Federal Energy Regulatory Commission (FERC) jurisdictional and California Public Utilities Commission (CPUC).● Assist in Property Tax filing process by gathering accurate data and ensuring to follow proper steps in PowerPlant.

● Improved efficiency in ISO department by creating Excel models to determine costs of recycling ViewSonic products in United States and Canada● Minimized costs of recycling by forming recommendations based on cost analyses and generating associated reports.● Maintained up to date information by researching manufacturer press releases, newspapers, and the internet to determine state law and program changes. ● Supported in implementing a new structure for the company’s recycle program by notifying management and appropriate staff of identified state regulatory proceedings and issues, and by assisting in planning analyses and implementation of recycling cost strategies

● Increased efficiency in Finance department by supporting accounts payable, payroll, production accounting, and general ledger entries● Revised Vacation payouts information for employees prior to being paid out● Researched employees required 401(K) plans after the company went through a payroll company change● Simplified cash flows for finance manager in order to help get a general picture of overall cash flows● Organized invoices, payments, wire transfers, vacation payments, and dismissal payments into excel files

 Generated organization by updating rates for customers and pay rates for truck drivers in order to be kept up to date with data regarding company and customer cost. Improved professional accuracy and assurance of payment by faxing invoices to customers Strengthened the quality of our customer service by having problems analyzed and eliminated